Jet2Reviews of jet2.holiday

Jet2 websites implies a change to a booking is a simple process. I called to request changing a destination from a high end location Ibiza to Alicante on the same original day. The call handler whilst helpful, confirmed amended flights would add a further £176.00 to the £122.00 already paid. Having checked the Alicante flights prior to my call, the online cost would be £126.00 with no refund for the original flight. This would mean me paying £54.00 higher than the same flight. I’m appalled at this scalping, and the lack of consistency or recompense. Be ware! Check currently advertised costs against real time quotes by customer service.

Booked a holiday 11 months in advance with Jet2 paid deposit £150 5 days later received email saying your flight has changed by over 7 hours both ways This ment I would arrive at my hotel in the early hours of the morning A DAY OF MY HOLIDAY GONE so a 6 night holiday instead of 7 Contacted Jet2 and they said you can change your holiday to another destination in 48 hours for no charge There was nothing suitable for us and then they sent me some recommendations costing up to £1000 more I thought they were joking I called back after searching myself and told them there is nothing suitable and I will cancel They then said I would loose £150 deposit They would not budge the said it’s in the policy and that’s it, I said but you made the changes not me and it was only 5 days ago that I made the booking They took my deposit and and cancelled my booking We are both pensioners so thanks for taking my pension Shame on JET2 I will never use Jet 2 again now will my family Please see other reviews as it looks like they do this regular PLEASE BE AWARE AVOID 👎🏼👎🏼😡

Used to be the best. Now last 3 holidays delayed. Brought to airport 3 hours before flight. Delayed an hour, stood waiting to get on the plane and expecting further delays. Shocking service. Like everyone else has said, charging a family of 3 to sit together is discusting, escpecially when already one of the expensive holiday providers

I recently booked flights for my husband and I to travel to Madeira in December. We wanted to fly from East Midlands Airport but unfortunately EMA only offer flights to and from Madeira on Mondays. We are wanting to fly out before the Monday, midweek, and when I checked on the package holiday bookings, we could have flown out from Birmingham and returned to EMA on days that suited our schedule. I went back to booking the flights only and tried to book the same flights as flight only bookings but I wasn’t able to. The flights had to be booked as one way flights individually which when I added to book, doubled the price of the exactly same flights on the same plane. I tried to contact Jet2, and as other reviews have said, I was waiting on the phone for just over an hour to speak to someone. The chap was very friendly and polite and said he would try to see if he could book them at the original price of the flights when booked as a return flight. After waiting on hold again, he returned and said that it wasn’t possible to do and that the flights were only sold at a discount if booked as a package or return flights. I was very disappointed as I have flown with Jet2 many times and I have always found them to be the best company. I had also logged a call back on WhatsApp which eventually I got 8hours later. I decided to check other flights and I was surprised to find that I could book the exact same Jet2 flights on Expedia as a package leaving Birmingham and returning to EMA for £500 less than Jet2 was trying to charge me for their own flights!!! This is crazy! Come on Jet2, get your act together, it’s so disappointing that you fail miserably when it comes to passengers wanting to book your flights only and not a package holiday. Needless to say I have booked our flights with Expedia and they are now showing booked on my Jet2 app as if I had booked through them 😅

Booked flights that were suitable for our young children to Turkey when they first came out to ensure a good price. 11 months before the holiday they informed us they had changed the flight schedule by 9 hours meaning travelling in the night. The flights the following days had not changed and were suitable times. Rather than just letting us swap, they demanded £750 to move the flights forward a day! I tried to contact them online and via whatsapp and it took 6 hours to get a response on the chat! The only silver lining is they have refunded the flights for the 5 of us but ruined our holiday. Since we booked it, flights have gone up in price significantly, so we will be out of pocket when booking with another company. I think this is why they did it, it feels like a scam. We are repeat customers, that will never use them again.

Having raised with Jet2 one of their hotels added extra for aircon and safety box. Having sought that they make customers aware, after 28 days I had to do chaser, and got a complete non response. I want people to know you cannot trust Jet2 to provide clear details of what hotel provides. I was lucky I was late May so not overly warn, however I feel sorry for people staying at hotel Jet2 advertised and having to pay these extra charges where not aware of.

My wife and I are both disabled and we're treated really well by the jet2 staff. They organised our transport from airport to airport seemlessly.

I tried to book flights on the Jet2 website but the payment kept failing, so I called customer services. Muhammad helped me straight away, he asked me to clear my cache and talked me through the booking step by step. When it still wouldn’t go through online, he didn’t give up. He booked the flights for me himself, made sure my online discount was applied, and checked that I had everything I needed. He was genuinely brilliant. Muhammad then transferred me to Assistance, where I spoke with Rebecca, and again the experience was outstanding. With other airlines, I usually have to answer endless questions about my wheelchair even after giving the make and model. This was the first time I only had to give the basic details and Rebecca found the specifications herself and completed everything for me. We were cut off at one point and she immediately called me back, which I really appreciated. I also mentioned that on a previous flight with another airline, I was boarded at the front of the plane even though my seat was at the back, and it all happened while everyone else was boarding. Rebecca sorted seats at the front for both my outbound and return flights so I won’t have to go through that again. She reassured me throughout and was incredibly helpful. A huge thank you to both Muhammad and Rebecca, they are a real credit to Jet2.