Jelly CasesReviews of jellycases.com

Man if I could give 0 or negative stars, I would've. Like everyone else on here, I ordered 2 cases and after 5 weeks, I still didn't receive anything. After 2 weeks of literally no updates (nothing about whether or not it was processed, shipped, anything), I finally emailed them letting them I understood about shipping delays, but just wanted to make sure my order was at least processed. I had to email another 2 times until I finally got a response, only to say my email was lost in their junk mail, and they would "check." Had to wait another week, to which I emailed ANOTHER time ANDDD messaged them on instagram, and they finally answered! I had asked for a refund, then they were suddenly able to tell me it was shipped and they couldn't refund it. After this was all said and done, they said they lost my package and offered to send me a new package at no additional cost. I just found that the audacity of mentioning no additional cost is laughable. Like... duh? I'd assume after I paid and didn't get my package you'd fulfill my order at no extra cost? This experience was horrible and such a waste of time and energy. Don't bother wasting your time and money with them.

I ordered 2 cases and paid for express shipping. The cases took over a month to arrive and one was the wrong size. I emailed them about this and they said they would send a new one. I told them I don't want a new one as it takes too long and requested a refund. That was 3 weeks ago and I've never heard back despite emailing them a few times. The case that did fit is good but with this service just don't waste your time or money on them.

I finally got my phone case after a month. From what I read about the tracking history, is that it comes from overseas and had to be sorted a few times. That is why it takes over a month. By that time, I assumed I had been scammed and bought a replacement from a local store here. My only concern is that there was a weird service charge on my account. Foreign Service Fee. My bank recommended that I closed the account that Jelly Cases had access to.

I should have read the online reviews first. They were actually spot on. Not long after placing my order, I received a tracking number. However; when you click on it, it says usps awaiting shipment. A week later, it showed the same thing. I contacted jelly cases, no response. Five days later, I contacted again. No response! Finally, several days later, I made a negative Instagram comment. Suddenly a response. Supposedly my case has already shipped. No, usps still awaiting shipment. Plus, they deleted the negative comment. You will notice their IG post have just a couple of emoji comments. This is why! I don’t mind waiting for something I like, but honesty and good customer service is important. Unfortunately, I haven’t actually received the case to see if it’s worth the wait. This is likely a dropshipper making tons of money shipping cheap products from China and has zero knowledge of customer service. Put your money elsewhere!

I wanted to make sure I came back to this site after ordering from Jelly Cases, to leave a review. I have to say, I’m actually so impressed and pleased with Jelly cases. The experience I had was great, I got 3 cases for my phone at a really decent price. I did read a lot of negative reviews here and was a bit worried, but I decided to go for it and give it a shot. I’m glad I did! All 3 cases arrived and are so cute and great quality. I love them. I will say that shipping took a bit longer than normal (ordered early Jan), and they just arrived today (Feb 11th) but the tracking number was active eventually and they did ship it, and it did arrive. Shipping times are a nightmare right now and I don’t blame jelly cases for that. The only minor suggestion I might give, is to call the shipping times out clearly on the site. Give their customers just a fair warning :) But all in all, super happy with them. Just wanted to come back and leave this review, in the hopes that others will give them a chance too! Just make sure you’re not expecting instant shipping :)

Honestly my experience with this company wasn’t really bad as people make it to seem. I placed an order for one case on January 24 and I received my package on February 6!! 2 weeks isn’t horrible! My case looks exactly like the pictures which is awesome! Overall if you don’t mind waiting a few weeks than it’s a perfect opportunity to buy a case from them. Will I buy from them again? Yeah maybe someday again!

DON’T BUY FROM THIS WEBSITE! I wish I saw these reviews before I bought from this site! I have emailed three times regarding an order and have never gotten a response. Ordered Jan. 12 and it is now Jan. 25. Shipping label was created Jan. 15 tagged with a tracking number that doesn’t show any helpful information or even if it was shipped. Now I just want my money back and order cancelled.

Unsubscribed multiple times but constantly spammed. Poor product quality. Unhelpful customer service. Edit: This review was also flagged in an attempt to be hidden by Jellycases. Frustrating to see them trying to cover up a negative experience.