Jelly CasesReviews of jellycases.com

Response from Jelly CasesNov 9, 2021

Hi Madeleine, It is disappointing to discover and read that we have been limited in our engagement last time. Please be assured that I will raise your concern with the team as we continuously work on enhancing our customer experience. We value your comments and we have noted them down for our action. While I regret that you were not able to experience our usual great service, I do hope that you will consider shopping with us again in the future. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Michelle, Thanks for leaving us such a very constructive review. We are glad to hear that we resolved this issue for you. Please know that I appreciate your shout-out to Ellah, I will certainly share this with her. Our team is working hard every day to provide quality service to our customers and comments like this will surely encourage them to keep doing what they are doing. Thank you, once again, for your kind words. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Maddie, Thanks for taking the time to share your experience with us. We are glad to hear that we resolved your concern last time, our dedicated staff is very pleased to hear about your high praise. We take pride in giving outstanding service to every customer and our team is overjoyed to receive your compliments and appreciation. Thanks for your support! Sincerely, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Ca, Thank you for taking the time to share your feedback. We are happy to hear that we resolved this issue for you. While I am so thrilled by your nice comment, I'm also saddened that we have not provided the perfect experience for you. But, I'm grateful for your feedback for it is comments like this that we strive to improve and be better. Please know that my team and I will surely look into this. We'd really love to have you back so we could serve you better. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 10, 2021

Hi Marla, It is disappointing to discover and read that we have been non-reactive and limited in our engagement and offering possibilities. Your recent experience with us transcended not the norm in service and experience that we provide, as we usually get compliments, and therefore we certainly take your feedback on an important note to handle. As I understand that Ellah has personally reached out to you, I am glad to know that our support team already resolved this issue. We hope to serve you again in the near future and look forward to making it up to you by then. Sincerely, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Carol, We are glad to hear that you finally received your original order and the replacement we sent you. I understand your comment about the shipping delay and I'm really sorry for this. We experienced shipping delays last time due to worldwide issues, please know that this has been resolved. Just a quick note, our products are not all coming from China. We ship from different factories all around the world (depending on your location and case availability). Thank you for taking the time to share this feedback. We hope to have you back again soon and look forward to making it up to you by then. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Anna, Nothing brightens our day more than reading positive reviews from our customers. Thank you for your lovely words about our service and products. We hope to serve you again very soon and exceed your expectations. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 12, 2021

Hi Tracy, Thank you for taking the time to share your experience with us. Upon checking, our staff previously offered a 25% discount due to miscommunication between departments. However, after checking what happened to this order, we refunded the total amount you paid. Please understand that our team needs to investigate first before processing any refund. We sincerely apologize for the experience you had with our team. It is disappointing to know that we did not deliver the quality you have come to expect from us, and it is even harder to hear we have disappointed one of our customers.The lapses in our service are certainly not reflective of our values as a company. Please accept my deep apologies for the shortfalls in our service. Our Team shall plan necessary actions to ensure this won't happen again in the future. Sincerely, Jelly Cases Team