Erika
I would give 0 stars if I could
I would give 0 stars if I could! My cell phone case was super cute but it broke in two places after only having it a few days. The customer service I experienced was literally the worst I’ve ever experienced in my entire life! I lost count of how many times I reached out/followed up without a response but it was probably around 15 times in total, receiving a response only twice. It took forever to hear back from them too. This went on for over two months! They offered to send me another case twice despite me asking for a refund that I was entitled to. Finally only after threatening to involve the Better Business Bureau did they get back to me. They said my e-mails were going into their clutter. I like to give the benefit of the doubt but this seems too convenient. I would highly recommend not buying from them as if you have issues with your case, you’ll be waiting forever to hear back from them and will have to waste so much of your time trying to get back your $30. I have no idea how companies like this stay in business and I don’t want to support any company who doesn’t appreciate their customers or back up their Return/Exchange policy. It feels like they just hoped I’d give up and they could keep my money but I never give up! Very disappointing! Give your business to someone who will appreciate it!
Response from Jelly CasesApr 1, 2022
Hi Erika, We are truly sorry to hear about your frustration. As much as we would like to resolve this for you, we cannot proceed since you did not provide your contact details when we requested it a few days ago. Honestly, we are quite bothered on your comment about our Return/Exchange policy because we definitely honor full refund for damaged items. It is disappointing to hear and read that we have been non-reactive and limited in our engagement and offering possibilities. Your recent experience with us transcended not the norm in service and experience that we provide, as we generically get high appraisals, and therefore we certainly take your feedback on an important note to handle. To ensure we do the needful and improve where we fell short, we would love to hear from you directly. Please email us at [email protected] We look forward to hearing from you. Hoping you will allow us to correct this for you. Sincerely, Jelly Cases Team