Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
jellycases.com
Website
jellycases.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: June 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I blame myself for not checking the reviews before purchasing :(
I’m in the same boat as everyone else it seems - they took my money and didn’t ship out my order. I’ve contacted them multiple times and received no response. I’ve lodged a dispute with my bank and they are looking into it. Do not order from these scammers!!
Response from Jelly CasesMar 22, 2024
Hi Kellie,
We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused.
Sincerely,
Jelly Cases Team
SM
Stephanie M.
Do not order from this company
Do not order from this company. I order a phone case, received the order confirmation, but never received the case. I’ve emailed them multiple times and have not received a response. It’s been over a month now.
DI
Dina
Bought a case weeks ago
Edited:
A month after I reported this case, I have been fully refunded.
So I am editing my case to this:
Mid February I bought a case from Jelly Cases, but unfortunately no tracking was shown on the account. Their customer care was polite, but took ages to respond to my follow up. After a lot of hassling on all their channels, 3 weeks later I was told my product was lost in shipping. I was refunded the whole amount 3 days ago.
Response from Jelly CasesMar 19, 2024
Hello Dina,
We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers, and we are certainly not a scam. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable.
To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank.
We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have.
Best,
Jelly Cases Team
DD
Dat D.
Scam site
No case sent. No reply to email. 100% a scam site. Do not order, and if you have, report as a fraudulent transaction and move on.
EC
Eboni C.
I ordered a phone cover and never…
I ordered a phone cover and never received it. I also emailed them multiple times and never got a response.
AN
Andrea
The worst customer experience I have…
The worst customer experience I have ever had. I'd ordered from Jelly Cases last year and loved the cover. So I ordered again. 6wks later still no cover, they don't respond to emails nor to Facebook messages. Finally someone replied and told me shipping had lost my order and they'd process a new one. Then again zero communication. So disappointing as I did like my first cover and didn't have an issue then. My advice? Don't order.
Response from Jelly CasesMar 21, 2024
Hi Andrea,
I sincerely apologize for the inconvenience you recently encountered. We understand the frustration this may have caused, and I want to assure you that we are actively addressing the situation.
Initially, we had intended to promptly dispatch a replacement to resolve the issue. Unfortunately, we have just been informed that our shipping partner is still experiencing ongoing challenges.
To prevent any further delays and out of consideration for your time, we have processed a refund for your order. You should have received a notification regarding this refund, and the amount will be credited to your account within the next 2-3 business days, depending on your bank's processing times.
I deeply regret the negative experience you had with our team. Despite this setback, we genuinely hope for an opportunity to better serve you in the future. Your satisfaction remains our top priority.
Should you require further assistance or have additional concerns, please don't hesitate to reach out. Your understanding and patience during this time are greatly appreciated.
Thank you for your support.
Best,
Jelly Cases Team
TJ
Tarena J.
I never received my orders that I…
I never received my orders that I ordered since January!!! This company is ridiculous!! Very unprofessional! I sent emails and still haven’t received any response!! The phone number on their site doesn’t even work!! I was looking forward to getting my cases and received nothing!!! Beware!! I keep checking the tracking everyday and see no movement for orders 108703 and 108731!! This has been a huge disappointment!!
Update: As of today April 7th I still haven’t received my orders and have been contacted by the manager once. At this point I just want a full refund. Ive been patiently waiting too long since January and haven’t received any items.
HO
H. O.
Scam
paid and received no products close to 2 months now - no replies to emails - had to cancel my card fearing scam artists - orders 108422, 108423. March 30th, 2024 : still no product, no refund. Definitely scam website.
July 24, still no product. They even reply occasionally to an email to lift your hopes up... but they still never send anything. They just steal money.
