Jelly CasesJelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Victoria J.
Scam for sure. I ordered for my daughter for Christmas and it never turned up. Have emailed them twice and haven't received a reply.
Response from Jelly CasesMay 15, 2024
Hi Victoria! It seems your package must be affected by a shipping delay in your region. If you could contact us at [email protected] our Customer Support Team will help with the delivery of your order. Regards, Jelly Cases Customer Support Team
Lindsay N.
Update: May 28, 2024: I’ve asked for a refund, since the last email they told me they’ve re-shipped me a new case and told me a tracking number would be provided in 24-48hrs, that never happened. I’ve emailed and asked for a refund, they never responded. UPDATE: the below blanket response says it’s a delay in my shipping region. I live in Canada and there is no delays in my shipping area. Nice try. Why can’t you provide a tracking number for the supposed package that you’ve sent? Why? Because no package was actually sent. And I have contacted the support email. I was given the same excuse. As a small business owner myself, it would be ashamed of taking peoples money and not sending out tracking numbers or the actual package. With the 1 star reviews your company has I am not the only one. Do not blame it on shipping. I wish I had of seen these reviews before purchase. Ordered on April 13, email said I would get a tracking number and I could track by the Shop app. No tracking number shows up, no email and when I put in the order number it says it doesn’t exist. Order number #110435, either send it or refund it. One more week and I’m disputing the charge and getting my money back.
Response from Jelly CasesMay 15, 2024
Hi Lindsay! It seems your package must be affected by a shipping delay in your region. If you could contact us at [email protected] our Customer Support Team will help with the delivery of your order. Regards, Jelly Cases Customer Support Team
for your O.
My order was placed 30 days ago. They sent me this email where I'm supposed to be able to track my order through another company called SHOP. That company cannot find my order at all. That means it was likely never shipped. This is a SCAM! I wish I had read about this before ordering from this terrible company.
Georgia
Terrible service!! It has been 7 months since I order my phone case and still nothing! No confirmation and when contacted I was told it was handed over to the shipping partner and that I would received information shortly after. NOTHING! Took my money of course, so not buy they are a scam. Requested a refund and have heard nothing! No wonder they don’t have a review section on their actual website. Should’ve known by how fake it looked!!!
Response from Jelly CasesMay 15, 2024
Hi Georgia! It seems your package must be affected by a shipping delay in your region. If you could contact us at [email protected] our Customer Support Team will help with the delivery of your order. Regards, Jelly Cases Customer Support Team
heather B.
Took my money and didn’t get a case or a refund. PURE SCAM!!!
JAMIE N.
Where is my order? it's been a month. order#110194. Order placed 4/4/24.
Response from Jelly CasesMay 3, 2024
Hello Jamie, Your order experienced a delivery delay caused by USPS in your region. Please when possible check your inbox as they have already updated the delivery dat for your order. We are sorry for the delay you experienced and we are here to help in case you need help with the delivery.
Michelle T.
I wish I would’ve looked here before ordering. No purchase confirmation, no replies to emails. Refund my money! Scammers!
Response from Jelly CasesMay 3, 2024
Hi Michelle, Thanks for reaching out. I'd be happy to assist further if you could let me know your order number. You should see this number in the confirmation email you received when placing your order or on your order status page. It's a similar number to this: #1934. Thank you.
Avani
Horrible. DO NOT buy. I ordered a phone case, it never came and they won’t refund me. I had to contact my credit card company and cancel my credit card… All this for $25. They responded to my emails when I told them I never received the case, but as soon as I asked about my refund they stopped. Disgusting service
