Jeld-WenReviews of jeld-wen.com

Have tried to deal with Jeld Wen numerous times, not even asking for warranty work, just info so I could get replacement hardware/weather stripping, absolutely don’t even try to assist, the one major warranty issue was a complete joke, if you buy their crap, don’t complain later, you have been warned.

special double doors ordered 11/2/24 they were to be delivered 11/28/24 they have been delayed as of today app 10 times with different reasons that do not make any sense they now say they will be ready 3/25/25 order 275581140

I bought 6 solid wood doors. But when I put handles I realazed that doors absolutely not solid wood. it's a wood frame with the shaving wood inside. Such rubbish should cost cheaper.

We bought a 4 year old home with Jeld-wen windows and were surprised with the incredibly poor quality. 2 of the windows have very visible diagonal streaks of dirt between the panes, indicating a lack of quality control at the factory, two of the windows had condensation between the panes when we moved in during the summer, and now come winter, we keep finding more windows with condensation between the panes due to broken seals. One set of patio doors can't be closed. We contacted the company to make a warranty claim and were told that for properties sold, the windows' warranty only lasts 2 years past purchase.

The manufacturing of vinyl windows is poor. There is excess flash material on the corners of the upper sash and frame which locks the window in the up position. Signicant force is required to lower the window. The company's customer service is poor and will not acknowledge their manufacturing process needs improvement

They will not escalate my claim to their leadership and my claim falls outside of the scope of their standard operating procedure. We have been back and forth with their teams for 100k+ dollar transaction that is under warranty and it seems that their goal is to wear me down to make me go away without any claims. They have requested some information which I will provide only when I'm given the means to talk to leadership with autonomy to make a operating business decision outside their SOP.

A $1300 patio door and the bottom weatherstripping came out after about a year. That door is not used for about 7 months out of a year. Their customer service said it's only warrantied for 6 months. They said buy a new part and install it yourself. I'm over 70, low income and in poor health. They said just hire someone. Substandard products and substandard customer service. I saved for 2 years to afford that door and it's defective. Shame on them.

I'm 77 years old installed hundreds of windows and without a doubt this companies picture window size 114x 59 with a slider on each end purchased from Home Depot, Kingsport, Tn. is by far the worst quality window I have ever installed. I can promise you it will and was my last. Wayne Maness, Kingsport, Tn.