Jeffree StarReviews of jeffreestarcosmetics.com

Service suck. Just ask the thousand of people who ordered in nov and it damn near January and still no product.

Black Friday orders were promised by jeffree that they would deliver by Christmas. My conspiracy pallet and Black Friday orders both were never delivered. Contacted customer support for help and I’ve been ignored for weeks now, sent multiple emails etc

I ordered from Beauty Bay, a palette (jawbreaker) and the liquid lipstick nude bundle volume one. I already contacted Beauty Bay about my concerns, they basically told me there is nothing they could do about it and contact Jeffree Star Cosmetics instead. So, there was nothing wrong with the palette, but the lipsticks... They arrived in a mess, that didn't really bother me. What upset me, was the condition of the lipsticks. They looked expired and a little moldy, and they have a realllllllyyy strong smell of play-doh. I am scared to put them on my lips. These were supposed to be my Christmas gift. And Beauty Bay's answer was; and I quote: "I can assure you all products we stock are supplied directly by the brands themselves, as such all items are 100% genuine and brand new. If you do require further information about the products you can contact the brands directly and they will be able to confirm that we are a registered stockist." I don't even know how this issue could be resolved, since i ordered them from Beauty Bay and they won't refund me. I'm just hoping that I either get my money back or get a replacement, because the colors of the lipsticks are stunning.

I ordered on Thanksgiving day- over a month ago, and my items have still not arrived. That is not acceptable at all. I'm wondering why he refunded millions of palettes and didn't refund the people who have waited over a month for their products. Will not be shopping from JSC again.

I'm glad to read I am not the only one who had not received my stuff ordered on Black Friday. I first thought it was just longer because I live in Canada, and ya know customs and stuff. I checked my emails only today and it got shipped the 23rd Dec. (ordered on the 30th Nov) and that's the last update of the tracking number. Praying to get it by new years eve cause I was counting on that palette for my lewk. However, I've ordered once before and it came super quick. So it's real sad for those who were counting on offering it for Christmas, but the stuff I wanted sold out so quick and more, I'm sure they've been in the juice ever since. So please be patient with JSC. It kind was to be expected. I'm sad, but my New Year's lewk and I will make it through. Peace y'all.

Ordered a mirror and jawbreaker pallet on Black Friday sale on Dec. 2nd. And it got shipped today. I email customer service one the 16th and again on the 26th and got a quick answer both times. Key is just be patient with them, they just had a huge launch with the SD pallet near the holidays! Just keep calm and you’ll get yourrr stufff

I ordered items to the UK in the Shane launch, Items arrived and one was missing. Took about a week for customer services to get back to me but they sent out a replacement free of charge and they said that they would refund my customs if I got hit for a second time. Ordered on 2nd November and all sales finally received on 24th December. Wish they would sort it out so you could have: online chat customer service Pay customs at checkout (like Beautylish) More competitive shipping rates Would I order again from them? If it was available on partner websites then I would use them instead, but JSC wasn't awful.

Boy oh boy am I sad that I’m writing this. I’ve been a loyal supporter of Jeffree Star for a really long time. He was literally the reason I got back into beauty after years of hating myself so bad that I was insecure to wear make up. I ordered the Conspiracy and Mini Controversy from Black Swallow on November 1st. It arrived nice and quick, but when I got my mini, I noticed it smelt ATROCIOUS. Someone else in a group pointed out that hers was the same and that it was the shade ‘Exposed’. I smelt the shade and sure enough, it’s the only one that stinks. The best way I can describe it is a strong scent of gasoline mixed with burning chemicals. When I emailed JSC to see if they could tell me why it might smell like that, it took around 3 weeks to get a response and I only got a reply once I took the matter to twitter and made it public. I was assigned someone who said they’d reply within 72hours from my first email and they never did. I made 2 more attempts after that until a customer service lady finally replied and told me it was just the sealant and should just smell like a “new car”. ???? Anyway, I emailed back describing the details that it wasn’t the sealant and only around 100 palettes (that I could see) were affected and it was only coming from the ONE shade. If it was sealant, all my palettes would stink, all the shades would stink, all mini controversy palettes would stink and it wouldn’t just be a minority of us. I said i was happy to send evidence that it wasn’t just me and she completely ignored my whole email and just sent back that they’d send a refund or replacement and didn’t confirm whether they’d look into it. More people started coming forward with bad palettes. JSC said it was safe to use still and some took the risk and used the shade and ended up with swollen, puffy eyes that stung for a few days+. Yet neither JSC or Jeffree himself addressed it. I I started threads on twitter with other people and we were all nice about it trying to get them to confirm that they could just look into why the palettes were affected and we were all ignored. I ended up emailing Black Swallow to see if I could just get a replacement or refund and it took 2 weeks for them and the lady was incredibly rude and made it sound like she was doing me a huge favour and also kept basically ignoring what I was trying to say. I’m sorry, but if I was running a cosmetic business and customers came to me saying this, I’d take it very seriously. I spent weeks trying to nicely get Jeffree’s attention on twitter and was ignored. I finally gave up and made one sly comment and was instantly BLOCKED by Jeffree. He used to be wonderful. But there’s so many issues currently coming from his company and he’s too busy gloating about his new cars, mansions and success. When he does address the issues on Instagram or Snapchat, it’s constantly just “let me be transparent” but when fans are transparent that they are upset and angry with his business, they get blocked like THEY did something wrong. So many people still missing Conspiracy collection items from November 1st, Black Friday orders still not shipped, issues with Killer Merchandise, Issues with the palettes etc. but he’s already talking about his new palette coming early 2020. You would think you’d help your loyal customers first and deal with your current issues before jumping into new projects. Definitely proved that this is all just for money now. His fans are terrified of him. They are too scared to say how they really feel when they feel played around because of how he reacts. I’d be heartbroken if I was in his shoes and my fans were AFRAID of me. :( Definitely DEVASTATED by all this because he was my idol. I adore him. I’m heartbroken. But I hope he enjoys his new $15 million dollar mansion, new car, all his success etc. It’s okay to gloat your success, but don’t treat your fans and customers like garbage and do it.