This is the biggest scam! The starting price for a package was almost $300 to be shuffled in like a heard of cattle into the middle of the bedding department to take a quick bunch of lack luster photos. Save your money and contact a local Photographer and I promise you you'll get a MUCH BETTER RESULT. Then on top of the RIDICULOUS prices, they slap you with a $15 per person fee. All the pictures of my son with his glasses on had a reflection on his lenses. Then they shuffle you through them so fast and ask you if you want to pay $300 + for a package or you can get ONE photo for $70! It's a SCAM and a JOKE!! They should be EMBARRASSED of such SHADY PRACTICES.
NA
Never A.
They have horrible time management
They have horrible time management. Currently been waiting for over and hour and a half from our appt time and still 2 other appts ahead of us. Had to pay a $25 reservation fee and they have us sitting here waiting so long and could care less! Horrible customer service and even worse time management !
FH
Fabiola H.
Big Scam Be Aware
I saw the advertisement of JC Penney portraits and made an appointment for a picture session for my family of total 4 people- According the advertisement, The payment should come to $180, that includes the sitting fee- I booked it for a Saturday at 9:30 am- so I took my mom and myself to the hair salon very early to show nice on the picture- Once we arrived on time- we were presented 2 choices of picture packages that were not what they had online but far more expensive, being the least expensive at $254, and they called it “the specials”. I insisted that was not what the advertisement was about, and that I didn’t need all the extra stuff “the special “ included, particularly because we really don’t need print outs we only required the digital stuff- The representative was uneasy and told us they can change prices at any time, even though the advertising I went for was still showing online. At this point I was there on 12/14/24 with my kids that I can hardly get together and my mom and I with the hair salon expense on us, which we had to get that session, that was not really a good job, but I still treasure the family moment. After all the preparation I felt forced to take it and minimize the loss but found completely unacceptable they put us, customers into this predicament. I must add that at the end of the final bill that was about $330, the girl at the register offered to get a membership, and I would get my payment reduced to $290+, which of course I did, since I was trying to pay the least possible. At the very end, with the tax I ended up paying $301.08, which is much more than what I was lured at paying. While I sat waiting for my turn to pay, I heard other customers talking about the same, they were young friends and I can only imagine how out of the sudden the memory ended up costing far more than expected. I feel scammed and that nobody should be taken advantage of. I saved the advertisement as of 12/15/24 and have my receipt as a truthful record of my complaint.
VD
Vicki D.
Your 10 year old can take better photos with his phone
JCPenny photography studio, Bossier City, LA. Absolutely ruined my sister's 90th Birthday photos. Kept her there for 3 hours, only offered 2 backgrounds. Solid colors - nothing nice. The only "prop" was a plastic rose. They cropped off the top of her hair. They offered "special" prices which were then rescinded after she took time to make decisions. They positioned the photo on the canvas so that there was lots of blank space on both sides of her. When we asked if the digital photos could be reprinted so that her hair was actually in the picture, we were told to take our business someplace else. Extremely bad photography and worse customer service
BI
Bill
horrible experience for 21st birthday
horrible experience for 21st birthday. This photographer had no talent , just point and click a photo. I could have done better. Never again will I go here . They used to have some great ideas. Now just pick a background and sit in a chair and she shot 20 photos of different poses in the chair. Big deal
JE
Jen
Love the digital album (look for a coupon!)
Pooja (the manager) is just an amazing person to work with! Her team are always cheerful and willing to work with us and patient with fussy toddlers and pre-teen 'whatever' attitude. We always have great pictures at the end and that is why we keep coming back.
The Santa is amazing and the 2nd year we have come for Santa pictures with him. We will keep coming back for birthday / holiday and your special events!
Macen was also a joy to work with!
We will be back!
LL
Lei L.
Meh Photos... Months of Cold Calling to buy more
We brought our animal to this location because it's convenient for us and there was a Groupon for pet photos. The workers helped us well enough but they look like they were not happy to be there it's fine as they took our photos and the photos came out quite well. We were pressured into making more photo purchases than we wanted but ended up leaving with $100 worth of photos.
My big reason for leaving this review here is to be careful giving them your actual phone number for the past 5 months I have been receiving cold calls from JCPenney portraits letting me know about their different promotions. I've asked them several times to stop calling me to no avail. I even blocked the number but unfortunately since they still leave messages I still get that message left on my phone. It's very frustrating since I spoke with an actual human being to let them know that to please take my number off of their list. It's very frustrating after spending so much money on photos here that I get to be the victim of cold calling. So if you use JCPenney photos maybe give them a fake number so they won't keep calling you months after to come back and buy more photos from them.
