JC Penney Portrait StudiosReviews of jcpportraits.com

We spent a lot of money on a princess dress for our new born we gave her a bath we devoted so much time putting together our out fits and hers we got there early the photographer was giving tons of attention time to clients before us another couple showed up booked same time as us we were there first with a new born the photographer tried to get us to go walk the mall we refused insisted on waiting for our turn I specifically told her we bought a princess dress just to get singles in it for her one Into bday. We were also doing a football jersey photo shoot & a formal family photo shoot the photographer didn’t take any pics of our baby in her dress she did her own pictures in white cotton swab she rushed us the back drops were bent in the pics and very tacky she rushed us it was horrible & very disappointing we were told this is a $500 photo shoot she charged us $200 the pictures of me my daughter she’s not even looking at the camera. This is the most ridiculous horrible photo shoot we have ever done we both have other kids. It was way to expensive for trash we have since had to pay to redo the entire shoot we have both been very upset since

Avoid this location. Our party of 10 recently had a session at the Nashua JCPenney Portrait Studio (Pheasant Lane Mall), and it was the most horrible experience we have ever had here. Our photographer, Alex, was extremely inexperienced. They gave us absolutely no directions or suggestions on how to pose a large group. To make matters worse, the studio lighting was incredibly dim, and the final pictures turned out super dark. We have taken photos at this location multiple times in the past, but this experience was uniquely mediocre and disappointing. Save your money and go elsewhere.

The photos and all are professional. I wanted to take a photo with a pet and it said $14 on the website, when I made the appointment, they told me about the fees that weren’t shown 80 dollars for 3 photos 180 for all the photos Not stated anywhere Wasted my time

The only reason we did a family portrait with JCPenny is because we got a gift card. To make a long story short, I will never go back again. I am giving it one star purely because the staff was friendly and easy enough to work with. Other than that everything was horrible. We paid a "studio fee" per person but the "studio" they set us up in was the luggage aisle of the JCPenny store (for info we did have a reservation and they were running an hour and a half behind). Additionally, the photographer did not pose us at all and the poses that we did do were extremely odd and uncomfortable. The photos came out really bad with members of my family shadowed or tops of their heads cut off. When it came time to receive our photo package the mugs we ordered took WEEKS to ship and I had to bully customer service to give us updates to the status of the mug as only one arrived on time and the other took months to arrive. Sadly id rather spend $400 towards a better experience with an actual photographer that will capture more than 20 half decent pictures

My session was scheduled for 11am , I was there at 10:45 and waiting anyways till 11am. As at 11am which was my scheduled time I was still waiting, the photographer came to us at 11:05am , I started my session with my son for his birthday shoot , we went in with her barely got any pictures in and before you know it she said our session was over .I then proceeded and told her that it was really fast and we started late . Then she said we came in at exactly 11:00 am SMH . I told her NO and she said I have to wait to get more pictures because of other people. How is it my fault that my session didn’t start at the right time! This is at Staten Island mall and the lady’s name was Giselle, very rude and impatient! She rushed through my photo session for my son. If I’m paying that much then I should be getting my money’s worth . After the whole session I had to wait extra 25 minutes to check out .

I recently had an extremely disappointing experience that warrants formal feedback. The manager exhibited unprofessional behavior, and her staff was subpar. I question her leadership and believe she may require additional training, as this encounter was particularly poor. Initially, our appointment was rescheduled due to disorganization, with staff members checking in multiple clients simultaneously and stacking clipboards haphazardly. The wait time for our photo shoot exceeded an hour, and the photographer, who timed herself strictly to 15 minutes per session, displayed unprofessionalism. After waiting over an hour for a 15-minute photo session and an additional 30 minutes for editing, Olivia edited my photos the worst editing I don't know how this could be approved by the manager Nikita I was shown the final product, which they personally said that shutter fly was going to re edit my photos did not justify the exorbitant prices. The attempt to rectify the situation with coupons was unconvincing. I had paid for high-quality digital photos, specifically selecting the ones I wanted, but what was delivered via Shutterfly was subpar. I contacted the manager, Nikita, who offered a refund or a re-shoot, but I declined, seeking perfection in editing and quality instead. The photographer, Abigail, was incredibly disappointing, and I question her professionalism. Having worked with JCPenney Portraits in the past, I can confidently say this experience was one of the worst. I have also reached out to the CEO of Shutterfly, sharing my email and the photos received, which fell short of expectations. Given the $256 I paid for digital photos, I expect better quality. Tell me if my expectations are misguided or if this experience warrants criticism.

I had an absolutely terrible experience with this company. From the moment I walked in, the customer service was unprofessional and unpleasant. The staff member taking orders smelled strongly of smoke, which made the interaction even more uncomfortable. On top of that, they pushed aggressively to upsell services I didn’t want or need. The quality of the products was just as disappointing. The photos and printed materials I received were poorly made—blurry, smudged, and nowhere near acceptable standards. For the price they charge, the results were unacceptable. Overall, the experience was horrible from start to finish. I cannot recommend this company and would strongly advise others to look elsewhere for better service and better quality.

The “called himself manager” at the Little Rock, Arkansas studio is very rude and arrogant. I had an appointment scheduled. I had the confirmation email for the appointment. I was there 30 minutes before the appointment. There was no one at the desk or anywhere to be found. Finally he and the photographer came from somewhere and walked past me withouts even saying hello. The photographer did come back to greet me. The “called himself manager” abruptly cut her off. He just stared at me. I said I had an appointment at certain time. He said unless I was a someone named Perez or her dog I didn’t have an appointment. I showed him the email confirmation. He treated me like I was stupid. I asked for his name. He told us refused and said he didn’t like my attitude. Which was shocking because I was being nice but was definitely aggravated. I told him I did not like his attitude either. At which point he became very condescending. He said something like you don’t know how I can be. Which actually made me giggle I asked to see the store manager. He refused and walked away. I located the assistant store manager on my own to file a complaint. Apparently he had a dinner date that was more important than a scheduled appointment. I am expecting a confirmation call from the store manager that the complaint was actually filed. I must say the assistant store manager and the photographer were very nice.