JC Penney Portrait StudiosReviews of jcpportraits.com

I had an absolutely terrible experience with this company. From the moment I walked in, the customer service was unprofessional and unpleasant. The staff member taking orders smelled strongly of smoke, which made the interaction even more uncomfortable. On top of that, they pushed aggressively to upsell services I didn’t want or need. The quality of the products was just as disappointing. The photos and printed materials I received were poorly made—blurry, smudged, and nowhere near acceptable standards. For the price they charge, the results were unacceptable. Overall, the experience was horrible from start to finish. I cannot recommend this company and would strongly advise others to look elsewhere for better service and better quality.

The “called himself manager” at the Little Rock, Arkansas studio is very rude and arrogant. I had an appointment scheduled. I had the confirmation email for the appointment. I was there 30 minutes before the appointment. There was no one at the desk or anywhere to be found. Finally he and the photographer came from somewhere and walked past me withouts even saying hello. The photographer did come back to greet me. The “called himself manager” abruptly cut her off. He just stared at me. I said I had an appointment at certain time. He said unless I was a someone named Perez or her dog I didn’t have an appointment. I showed him the email confirmation. He treated me like I was stupid. I asked for his name. He told us refused and said he didn’t like my attitude. Which was shocking because I was being nice but was definitely aggravated. I told him I did not like his attitude either. At which point he became very condescending. He said something like you don’t know how I can be. Which actually made me giggle I asked to see the store manager. He refused and walked away. I located the assistant store manager on my own to file a complaint. Apparently he had a dinner date that was more important than a scheduled appointment. I am expecting a confirmation call from the store manager that the complaint was actually filed. I must say the assistant store manager and the photographer were very nice.

The woman taking the pictures was polite and did a good job. Other than she wrote down my email address wrong, even after I spelled it out for her to ensure it was right. I did write my email down when we signed up to get pictures done, not sure why she asked me my email. The manager at the Novi, MI store needs training. When I called to ask about the digital copy given it was a week past when we were told we would get them in the email he became belligerent. They had wrote the wrong email address down, when I told him that he yelled at me and wound up hanging up on me! It was nuts, he clearly is stressed and not right for the job. Not sure how working at a studio is that stressful, but man if you are that stressed take a break!

I scheduled a 12pm appointment two months advance. Got to jcpenny and they finished the 1130am appointment and our appointment should have been next but apparently they had another appointment in front of us. Which makes 15 min sessions. That doesn't make since because it takes way longer than that. So now it 1230 and another person before us. If you can't keep a scheduled plan then why have one. Waste of our time. Don't go here unless you want to wait hrs after appointment time.

Raven at Ridgedale JCP really works well with our 2 1/2 yr old and 4 1/2 year old boys she is a wonderful photographer; we have been going to her for over 4 years every 3 to 6 months as the boys grow. They love her so much they call her by name.

I did a review before I received my photos but now I need to make some important changes. The ladies in charge and taking the photos were very nice. When I got the photos in the mail they were nice but there seemed to be a discrepancy with the order. I didn’t say anything because I was told I could get more made at Walgreens. When I went on line to order more, over half of them would have a ‘low resolution’ pop up. It didn’t matter what size I tried to order the ’low resolution’ sign showed up. So if the pictures are important to you, you should have them made somewhere else. Mine were important to me because they were my granddaughter’s high school graduation pictures. I will never refer anyone to JC Penney’s studio at Hamilton Place.

DO NOT GO TO THIS PLACE! We had a 12:15 appointment for a family photo shoot in Springfield, VA studio. We arrived on time but we had to wait nearly 2 hours. After that when we go to the studio the camera battery is not working and we had to wait for more until another studio is free. The whole experience is terrible.

This is the second time I have come to The Woodlands location in the last three months. I had to wait three hours the first time. This time I had to wait two. Ridiculous when it is a baby picture. They kept taking people back that came in after me with no communication. This will be my last time coming here.