JC Penney Portrait StudiosReviews of jcpportraits.com

My best friend and I booked in to have an "awkward family photos" session at the Shackleford Crossing branch in Little Rock, Arkansas. We weren't sure if the photographer would know what we were talking about, but Alan understood us 100% from the very beginning! He had pose ideas, we had pose ideas, and we just about died laughing for the whole time we were there. We ended up buying ALL of the photos. Thank you so much Alan for getting us!

The only reason we did a family portrait with JCPenny is because we got a gift card. To make a long story short, I will never go back again. I am giving it one star purely because the staff was friendly and easy enough to work with. Other than that everything was horrible. We paid a "studio fee" per person but the "studio" they set us up in was the luggage aisle of the JCPenny store (for info we did have a reservation and they were running an hour and a half behind). Additionally, the photographer did not pose us at all and the poses that we did do were extremely odd and uncomfortable. The photos came out really bad with members of my family shadowed or tops of their heads cut off. When it came time to receive our photo package the mugs we ordered took WEEKS to ship and I had to bully customer service to give us updates to the status of the mug as only one arrived on time and the other took months to arrive. Sadly id rather spend $400 towards a better experience with an actual photographer that will capture more than 20 half decent pictures

My session was scheduled for 11am , I was there at 10:45 and waiting anyways till 11am. As at 11am which was my scheduled time I was still waiting, the photographer came to us at 11:05am , I started my session with my son for his birthday shoot , we went in with her barely got any pictures in and before you know it she said our session was over .I then proceeded and told her that it was really fast and we started late . Then she said we came in at exactly 11:00 am SMH . I told her NO and she said I have to wait to get more pictures because of other people. How is it my fault that my session didn’t start at the right time! This is at Staten Island mall and the lady’s name was Giselle, very rude and impatient! She rushed through my photo session for my son. If I’m paying that much then I should be getting my money’s worth . After the whole session I had to wait extra 25 minutes to check out .

First of all, we made an appointment for 11 am and we didn’t get pulled back until almost 11:40. Whats the point of an appointment then? We had babies that were getting tired and cranky which made the session tricky for us parents, trying to keep the babies awake and in a good mood. Then, The photographer missed so many good shots because she was looking down at her camera. She would take one picture and then sit and stare at it instead of snapping a few and then choosing the best. Overall I would not recommend. If you need something cheap and have time to wait, then maybe. Otherwise, pay a real photographer.

We ran super late to our appointment but Arieanna at The Woodlands studio was very accommodating and took great pictures! Groupon gave a great deal and we will definitely be back for more.

I always have such a wonderful experience at JCPenney Portraits, and it is all thanks to Wesley. Every time I come in for photos, Wesley makes the entire process feel so easy and enjoyable. He truly goes above and beyond for his customers. I absolutely love the way he takes my daughters’ pictures. Wesley always knows the perfect poses and selects the best backgrounds so their outfits really stand out in the photos. His attention to detail and creativity make such a difference in the final pictures. What I appreciate most is his professionalism and dedication to great customer service. If any obstacle comes up during the session, Wesley is quick to find a solution and keeps everything running smoothly. It is rare to find customer service like this these days, and working with him is honestly a breath of fresh air. I am extremely grateful for the care and effort Wesley puts into every session, which is why I felt it was important to finally write this review. It was definitely long overdue. Thank you, Wesley, for always making our photo experiences so special!

Chrystopher, the manager, very professional, pictures are amazing, I bought the whole package....His professionalism and attitude will take him a long way with this company.... Thank you Brenda James

I recently had an extremely disappointing experience that warrants formal feedback. The manager exhibited unprofessional behavior, and her staff was subpar. I question her leadership and believe she may require additional training, as this encounter was particularly poor. Initially, our appointment was rescheduled due to disorganization, with staff members checking in multiple clients simultaneously and stacking clipboards haphazardly. The wait time for our photo shoot exceeded an hour, and the photographer, who timed herself strictly to 15 minutes per session, displayed unprofessionalism. After waiting over an hour for a 15-minute photo session and an additional 30 minutes for editing, Olivia edited my photos the worst editing I don't know how this could be approved by the manager Nikita I was shown the final product, which they personally said that shutter fly was going to re edit my photos did not justify the exorbitant prices. The attempt to rectify the situation with coupons was unconvincing. I had paid for high-quality digital photos, specifically selecting the ones I wanted, but what was delivered via Shutterfly was subpar. I contacted the manager, Nikita, who offered a refund or a re-shoot, but I declined, seeking perfection in editing and quality instead. The photographer, Abigail, was incredibly disappointing, and I question her professionalism. Having worked with JCPenney Portraits in the past, I can confidently say this experience was one of the worst. I have also reached out to the CEO of Shutterfly, sharing my email and the photos received, which fell short of expectations. Given the $256 I paid for digital photos, I expect better quality. Tell me if my expectations are misguided or if this experience warrants criticism.