JayWay TravelReviews of jaywaytravel.com

My husband and I used JayWay to plan our 10 year anniversary trip to Europe. We wanted an agency that would provide us with a customizable experience, avoiding the "tour bus" group experience. JayWay not only delivered on that experience but exceeded it. From the very initial planning stages through our return home, JayWay went above and beyond with their services. Communication was excellent; we always recieved prompt responses and their customer service was top notch. Everything went very smoothly during our trip and our local representative, Adam, always made sure to check in with reminders and information related to our itinerary. Although we never encountered any issues during our trip, it was comforting to know that we did have someone who would be happy to problem solve. It is clear that JayWay vets their vendors throughly; all of our drivers/transfers were early, the excursions were selected were excellent, and the hotels were all as described/expected. Having the "Guest Page" was such a wonderful resource to have throughout the trip preparations and during. The resources and information that JayWay provided on the Guest Page made everything such a breeze and helped us be informed travelers. We are so thankful that we selected JayWay to make this trip memorable and cannot imagine traveling without them in the future!

Every aspect of our trip from initial planning to the time we left Italy went so smoothly. Melita helped us with planning and Andrea was our in Italy advisor. He met up with us upon arrival and checked in with us daily, even arranging coverage on a day he wasn’t working. He was able to troubleshoot a few minor things and arranged take away breakfasts on a few early days. Our 2 days with Daniele were great. He helped us find information on our family that immigrated from Tuscany in the 1920’s and we were fortunate to find relatives still living in their hometown! It was a spectacular day ! So thankful to have Daniele’s support. We would book with Jay way again in a heartbeat!

JayWay planners pulled together a very nice 5-day experience in Cortina d’Ampezzo for me and a friend. We wanted to undertake moderate half-day hikes to see some of the classic views and they arranged a fantastic guide for us who customized everything to our interests and abilities. They also arranged a private driver to/from Milan, our 5-star hotel and all transfers. It was seamless.

My longtime best friend and traveling companion and I are indeed Jayway fans. During the preliminary planning stages of our trips our Jayway agent is always successful in getting to know us on a warm and friendly level. This makes tailoring for us and booking our travels nearly foolproof. We often know exactly where we want to go and what we want to experience - but Jayway makes that happen and more - suggesting things that enhance our adventures all while being aware of our likes and dislikes. We have had so many memorable experiences with Jayway drivers and guides who are always at-the-ready, adaptable and so very knowledgeable. Having an always reachable Jayway personal contact in each city we visit is absolutely invaluable - from last minute restaurant reservations to arranging for a difficult to find private doctor during a medical emergency in Milan (thankfully it ended well) is not only a convenience but proved to be crucial. Our travels overseen by Jayway in Spain, Portugal, Italy and Switzerland have made our extraordinary experiences as effortless as possible.

Excellent and timely service! Ciaran and Neil were very cooperative. Neil's daily TMs with detailed itinerary and suggestions for activities made each day of our trip very comfortable and stress free.

We took a trip to Italy and used JayWay to help plan our vacation and it was the best decision we ever made! It was such a seamless and smooth experience- from the pre planning to the execution of the trip! Their secret weapon is the local contact that you can text/call once you get to your destination-it made everything totally stress free! We will be using JayWay again for our next vacation!

Although we were traveling on a somewhat modest budget, we were treated like VIPs. Our accommodations certainly exceeded our expectations and our travel guides were simply amazing!

Our two-week excursion to Croatia was effortless! The trip planning was meticulous from the city-to-city drivers to the ferries. Our travel planner in Croatia was available whenever we needed to ask a question or confirm a connectionThe drivers were professional and knowledgeable providing not only transportation but commentary as well. Always on time, we never had to worry about making it to our next stop. The tour guides were excellent, too. We loved the boutique hotels that were within walking distance of the major points of interest. This was our second trip with Jayway, and I am sure it will not be the last!