JayWay TravelReviews of jaywaytravel.com

This experience was apalling. The travel agent ghosted me for weeks to go over the fine details of my trip to Central Europe and never fulfilled my needs to hold my hand for a 26 day trip. They were unresponsive to my requests and unable to fulfill my itinerary because they did not have relationships with tour people and vendors for my locations and requested activities. For example bike riding tours in various cities. I tried hard to work with them but I had to go elsewhere. The agent was cairn and he was a pompous ass.

I have a credit with JayWay Travel (New Rochelle, NY). I sent JayWay an email on Aug 10, 2021 requesting a private tour package in Germany (guides, transportation & accommodation) for three days in September. Their response was to decline my request, indicating "Our packages have a 5 night minimum and we also only offer packages with hotels included." I could not find any documentation about JayWay's "5 night minimum" in any documentation that I received from them or in their published Terms and Conditions. I feel that the credit that JayWay Travel agreed to provide is a bait and switch strategy.