Wendy
Beware of antisemitism
I thought the local contact and the representative were excellent in providing a great trip. I do have issue with the people they contract with, one especially. The driver who drove us to the airport in Warsaw gave us an antisemitic rant saying Israel was like the Nazis and it is committing genocide. I finally had to tell him to be quiet. I would not recommend JayWay until they clean up the antisemitism in their corporation.
Response from JayWay TravelMay 28, 2025
Dear Wendy, Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with your local contacts at JayWay Travel and that your overall trip went well. We are, however, very sorry to learn about the unwelcome comments made by the driver during your transfer. We want to be clear that we do not condone discriminatory language of any kind, and we take such reports extremely seriously. While the driver was not a direct employee of JayWay but rather a subcontracted service provider, we hold our partners to high professional and ethical standards. We have already initiated a review of this incident and are taking steps to ensure that future travelers do not encounter similar situations. We ask all our partners to instruct our drivers and guides to avoid bringing up sensitive topics like politics and keeping their opinions to themselves. Our focus is on ensuring all our guests feel respected and safe, regardless of their background or beliefs. We truly value your feedback, and we appreciate you bringing this matter to our attention so we can take appropriate action. We will follow up privately with further details. Sincerely, Iryna JayWay Travel Team