JaredReviews of jared.com

I've been a longtime (13 years) fan, customer, and evangelist of Jared Jewelers until today. Here's your consumer warning: Do not finance your Jared purchase through Comenity Bank. They will tell you it is interest free, then at the end of the term, slip you a clandestine $15 charge which you have 14 days to pay and should you miss it (thinking your auto-pay is handling it) Comenity will then apply all the interest you've been avoiding throughout the term of your loan at the end of your cycle. This is the quintessential definition of an unscrupulous, fraudulent, and deceptive business practice and now, they are unfortunately associated with a business that seemed to always put the customer first -- Jared. Too bad for Jared on this one. Do yourself a favor and take your business elsewhere.

I made a purchase for my wife for mother’s day. I took a risk and ordered a 16” chain. When I showed her what I bought and mentioned it was a 16” chain, she told me she preferred an 18” chain. I told her I would contact Jared and get that exchanged because after all it is just a chain. I contacted customer service and I was told they cannot help me. I would have to cancel the order completely, re-do the order and pay again. On top of this, I asked if the “customer care” person can do this for me and she acted like I was putting her out. She told me she would just be doing what I would do online, so I should just do it. Mind you..this is just a chain, no custom work here. I complained again and I was told the “only” way was to make my wife wait longer and for me to go through the process all over again. I was even told that “I” made the mistake, not them. I would have cancelled and got a refund if my wife didn’t really like her jewelry and wasn’t so anxious to finally receive it. I will never go back to this place again and I hope you dont either. They really need to work out what customer service is and how to treat people.

Purchased the Ultimate Watch Plan and when we went to store for battery replacement were told they don’t do that in house... cost will be $100 for packing and shipping. TOTAL RIP OFF FOR WARRANTY.

We had our wedding rings resized one size up and made sure to put in huge writing with the order not to mess up the engravings on the inside of the rings. Comes the day to pick up the ring and the engraving is completely gone, sanded down, you had to use a magnifying glass to see where it even was. The ring was actually not even evenly resized. We wait for them to fix the engraving. Comes back with a different engraving then when asked for refund the person offers a store credit. When I heard about this and call back to get the refund the store front desk person tells me to come back in person. I will never ever step my foot in this Jared. Keep the money. Whoever is your jeweler should get fired. -5 stars. Completely useless store. Don't come here.

My fiance and I went to a few jewelry stores to look at rings. We were immediately greeted and everyone was friendly. The woman offered us to get "pre-approved" for financing to see what we could afford. What she failed to mention, was that she OPENED AN ACCOUNT WITHOUT OUR PERMISSION. So when we finally decided on our ring at another location, our financing was declined because we had opened an account without our knowledge (luckily we were still able to order our ring). Never have I ever been so mad with a company before, and yes, I do blame Jared because I'm positive that she was trained to trick people.

If you buy from Jared (and I recommend you don’t), be sure to buy the lifetime metal and gem warranties. They are two separate warranties and you’ll need them both otherwise you’ll be paying for repairs annually until you due.

Shopped yesterday at Jared in Plantation Florida. The assistant Manager Anibal Lara sold me a Vera Wang wedding band for my wife and I also purchased a diamond pendant and chain from Linda. The purchase experience was Excellent and we were very pleased with their professionalism and their knowledge of the merchandise. A Great place to shop for all our Jewelry needs.

While the local storefront seems to be generally friendly and 'in business', there are some things that keep us away from the enterprise. For example, they sell the notion of a Ultimate Watch Warranty. This includes what was supposed to be free battery replacement for life. Interesting that a watch battery replacement costs roughly $50.00 each time. The Ultimate Watch Warranty at a cost of $70 was clearly a come-on with no benefits.