JaredReviews of jared.com

My husband ordered my 10th year wedding ring online through Jared on April 17th 2020, the estimated shipping date was suppose to be May 14th 2020. Two days before my ring was suppose to be shipped he receives an email stating that the company was closing down due to COVID 19 and the order will be delayed! Okay! we understood that... as time went on the company or Jared never reached out to us with any updates about our order. We have made numerous calls to Jared about my ring but no one could ever give us a straight answer. One customer rep stated that the company will be reopening on June 9th; another said that the company will be opening on July 15th. I don't think they know when the company is going to reopen. This is bad business! No customer should have to contact a company numerous times about order at has already been paid for! I recently received an email from a customer service representative named Ross O. stating your order has been delayed, due to jeweler closures associated with the COVID-19 pandemic, I understand that but what I don't understand is the lack of communication the company and Jared is giving to their "supposedly loyal " customers I received a call from Ross O about my order today and the only information he shared with me was he had now clue on when the company was going to reopen and no idea of when I would be receiving my ring. TERRIBLE!!!! It will probably be next June when I get it. Tomorrow, will make it two months!!!

Ordered an engagement ring on 4/20, was advised due to Covid, and the ring being in a different state, that it wouldn't be shipped to me until 6/2. The item didn't come (engagement party cancelled-out over $1000 for food/band/tent). Called Jared, on hold 46 minutes on 6/9 and was advised the store is opening today and shipping my item. On 6/13, the ring still hadn't come, called back, another 30 min on hold, and was then told the ring is actually overseas and wont be shipped to me for a month because the overseas store is operating at 10% capacity. Then was called by a supervisor on 6/15 and told the overseas store isn't open at all, doesn't know when it will be open, and I can get my ring(that has been paid for since 4/20) in possibly 3-8 months but he doesn't know for sure. Also, they will not give a full refund (said its in their policy if you don't cancel an order within an hour of paying for it? I asked if shipping a ring via kayak across the ocean is in their policy). Literally the worst customer service and service period, that I have ever received for any purchase. Do yourself a favor. Don't fall for the false ads. Once they have your money, they could care less about your needs. I am now contacting the BBB and an attorney to file suit. All over trying to get engaged. So remember, If he went to Jared, You may not be getting your jewelry for a year or more. AWFUL, AWFUL, AWFUL

My online order of a necklace and charm arrived over a week late as a Mother's Day gift. When I contacted the nearest store and then called the online customer service number, and neither provided any service. They refused to exchange the necklace for a longer one. I will never buy anything from Jared. The entire experience was bad, their policies are unfair, and the customer service is awful.

It’s been a month since I placed my order and it still hasn’t even shipped yet. I contacted customer service a week ago, and all they told me was that they weren’t sure why it hasn’t shipped yet (wow, Jared. Thanks for your help). I get that they are experiencing shipping delays due to the pandemic, but this is just ridiculous. Seriously, a month??? Every other online retailer I’ve ordered from has been able to ship out items no problem.

I was disappointed In Jared's ability to provide a realistic estimated delivery date. I realize it is an estimate, but a company that has been around as long as Jared has should be able to better predict the timeline to process and deliver an order. The UPS label was prepared one day before the estimated delivery date, two days later I receive an email indicating it has shipped with a UPS tracking number, "five days later" the package was finally picked up by UPS and on its way, two days after pick up I received my order eight days past their estimated delivery date. And then to see a label indicating made in China.... REALLY!!! I would not have done business with Jared had that been revealed.

I wish I had looked at the reviews for Jared before buying from them. I have received 2 different scheduled delivery dates going on 3 now because it won’t be delivered today like it says. Just spoke to customer support after an hour and half on hold, and she was no help at all and just said shipping was behind and didn’t know when it would even ship. DO NOT DO BUSINESS WITH THEM. This will be my first and last time I do!!!!!!

Ordered an item for my mother and the item never shipped or arrived on the expected delivery date. I contacted customer support and they told me that it should have already shipped and they would send a ticket to their e commerce team the response would take 10-14 business days. They took my money missed their delivery date, then didn't have the decency to email me and let me know they were running late. I will never do business with this company again. I am going to reverse the charge to my credit card.

Bought on item from Jared.com for my Mom for Mother's Day.The charm was not for the bracelet I bought so my mom sent it back.They recieved it back on 5/13.Had not recieved anything about a refund and called 5/19 and was on hold for a hour for them to tell me I would not get my refund until sometime in early June which is crazy because it didn't take them that long to take it out of my account.Will not be dealing with them again.