JaredReviews of jared.com

Inquired about a trade up on a previous purchase and was told even if the item was on sale at that moment the trade had to be based on inflated regular price. So I reached out to the company and was told to look at trade in process online, which I had already done. I requested a link to the detailed policy and stipulations of the process. They refused and told me that the store was correct. I once again requested to have made available to me the detailed policy in writing not just a sales person telling me what they have been told to relay. The company flat out refused my request to review the full written policy and stipulations. Sounds like a good thing for a fraudulent class action law suit. Something is definitely not on the honest side if they hide the fine print when you are point blank asked to view it. Was refused information in writing only received that sales associate could assist you at a location and offered the website of generic description of the process which does not include fine print. I have a hard time believing that a national chain does not have one and will refuse to disclose a print copy.

I'm honestly confused reading all of these 1-star reviews because my experience has been exceptional so far. I had never been to a Jared's in person, nor had I purchased anything online until recently. However, while searching for Citizen Tsuyosa Men's Automatic watch, I noticed it was $100 cheaper than everywhere else, plus I got $25 off my first purchase. Not only that, it was the latest model (NJ0151-53M), not the old model (NJ0151-88M) being sold on places like Amazon. Also, I looked at the reputation of some of the sellers on Amazon and they didn't really scream trustworthy. I got my watch from Jared and it's beautiful. My next purchase was a Tissot PRX Powermatic 80 Men's Automatic Watch. This was initially priced the same as every other place at $725. I was going to hold off on this purchase for a few months, however, I suddenly got an email with a major discount so I went ahead and ordered. There are some nice perks to being a vault member. Also, as an added bonus, I was able to apply Honey Gold (from Paypal) to redeem gold.

Cheap looking stone and setting, made in china. Says 14k gold but gold wore offer hooks. Store refuses to return. Beware of a store that won’t stand by their own product enough to offer full refunds.

I was at the store in Douglas villa I was getting jewelry when I lost my necklace in there they didn't care they showed no interest in helping me they found the pendant but say they didn't see the necklace I will pay them off and close the account as soon as possible bad business I will not do business with them anymore 🤨🤨

Ordered an anniversary ring for wife’s 33rd year on Dec 18th. A month in advance thinking I’d have plenty of time to get it and everything would go smoothly! Boy was I wrong. It’s now the 11th, 3 days before anniversary and ring is still in fulfillment, can’t get a real person to talk too most of the time, and when I do they just tell me the case was sent to Their Commerce Dept a day ago and they would be in touch; which they haven’t. Not by email, not by text, not by phone call. I definitely would not recommend trying to buy something important if you need it on pacific dates or times. Worst jewelry experience I’ve ever had

We ordered my wedding ring, it came with a broken sapphire, we drive 2 and a half hours one way to have it fixed. They didn't have my appt booked and the guy that was supposed to help me called in. Then they said my ring couldn't be repaired it had to be recorded which we could have done from home. The new ring comes and guess what. It's also broken and the wrong size. It has a cute little tag that says made in India. I called them and they said they aren't making that ring anymore, but it is still being advertised as available for purchase online. I'm so disgusted they RUINED my Christmas proposal and 2 months of my engagement. I am contacting the better business bureau first thing tomorrow morning.

I have been a customer with Jareds since 2010-11. Recently, I attempted to make a purchase online (item not available in stores), but had trouble with the website. The item would show available, then when I would try to purchase, the system would freeze up. Eventually, the item would show out of stock, yet I was not able to submit the suggested "contact me when available." I contacted Jared online several times with no resolution. On yesterday, the item looked available again, yet I still was not able to purchase online. when I contact CSR on today, no help again; they sent me to Kay and offered everything but what I wanted. The agent refused to honor the price although she saw that I had been trying to purchase since 12/9. I do not recommend Jareds to the consumer who values customer service and being a returning customer. You're not valued as a customer with Jareds, go somewhere else!!!

My husband and I bought three rings at three different locations (3 different states) because we travel for work every 4-6 months. With each purchase we bought the unlimited extended warranty to ensure that our diamonds and rings would always be covered. In July 2023 a diamond fell out of my husbands wedding band (4 months after the original purchase and only 2 months after he began wearing his wedding band). Because we were not in an area with a Jared, we waited until November when we would be back where I originally purchased the ring. However, we were informed when we brought it in for repair that because we hadn’t done a 6 month inspection the lost diamond and repair would not be covered and would be 100% our responsibility. Yet at three different locations in three different states not one sales associate informed us about the required 6 month inspections. After waiting for over an hour and a half to speak with customer service, we were told the warranty info was in our email from the date of purchase. However, neither my husband nor I received ANY email about our purchases or warranties. The only emails either of us have are advertisements for Jared jewelry. The customer service associate was zero help so I asked for a supervisor, who didn’t call back until the next day only to argue the same as the customer service associate, saying that we are responsible even though neither of us were aware of the 6 month inspection policy. Again, NOT ONE of the sales associates mentioned this policy, in fact they sold us this extended warranty protection plan by telling us any damage or lost diamond would be 100% covered by Jared. The supervisor’s idea of resolving this is to have me take the ring in for a repair appraisal and then they would “see” if they could do anything for us at that point but they couldn’t guarantee anything.