Martin S.
Beware they will give you no warning…
Beware they will give you no warning that they are about to debit your card each year for the full amount, whether you are using the website or not. And they will not give any refunds when you receive your credit card statement and realise what has happened.
Response from JamPlay.comAug 7, 2019
Hi Martin, Thanks for your feedback. I'm sorry to hear about your difficulties. To shed a little light on this situation, you are correct that all memberships automatically renew until they are canceled. The good news is if you don't wish to auto renew, you can cancel your account immediately and keep all of your paid time, without having to deal with auto renewals. You are correct in that our renewal process is not based on website usage but rather the date of purchase and whether not you have chosen to cancel your subscription. With that being said, if you did not mean to renew and contacted us in a reasonable amount of time, I would be more than happy to take a look at your account and address this issue for you. Can you please send me an e-mail directly to [email protected] so I can look at your situation? Thank you and have a great day. Edit: This user has been issued a refund for his membership that he did not wish to re-purchased as of 08/07/2019.


