Chris B.
Great company and products!
Great Instructional material and variety. Very prompt customer support and willingness to meet individual needs.
Learn how to play acoustic and electric guitar with online lessons from JamPlay.com. Learn from the convenience of your own home with our affordable lessons.
JamPlay.com (jamplay.com) has 284 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Chris B.
Great Instructional material and variety. Very prompt customer support and willingness to meet individual needs.
Pete H.
JamPlay continued to take funds from my bank account even though i did not renew my subscription. They sent me an email stating: "Oh no! Looks like your 1 year JamPlay membership has come to an end. If you'd like to continue to access JamPlay, you'll need to head on over to your account area and add on a subscription: Click here to reactivate your membership. I did NOT "click" to reactivate, but they still took $159.95 from my account, for 3 years!! They told me that all subscriptions auto renew, but on their website it states that only monthly and quarterly subscriptions renew. And why would they email me asking me to 'click' to renew if it was auto renew? I changed my debit card but JamPlay reached out to VISA who helped them continue to take funds from my bank account...who knew VISA did that! JamPlay's business practices are deceitful to say the least
Response from JamPlay.comSep 18, 2020
Hi Pete, this is Jason with JamPlay. When you get a chance please contact us in regards to this. I've done some further research on this and believe this may have been a miss-communication due to a system error several years ago. We did have an e-mail notifying of account closure that was accidentally sent to a block of users. We did send a follow-up e-mail notifying users of that, however we certainly understand how that could be missed. We did of course refund the most recent purchase already to you which I'd like to point out here. Please contact me at [email protected] and we can come to a solution. Thanks and take care. -Jason Mounce JamPlay.com
juan carlos campos G.
HOLA JAMPLAY, ANTES DE SUSCRIBIRME, JAMPLAY ME TRATÓ Y HA TRATADO COMO A UNA PERSONA QUE ESTÁ REALMENTE MUY ANIMADA PARA SEGUIR ADELANTE CON MIS EXPECTATIVAS DE MEJORAR EN LA GUITARRA. SIMPLEMENTE JAMPLAY ES UNA GRAN EMPRESA 100% PROFESIONAL.
MarkF
I would have giving all star. But thing you can improve is description for 1 on 1 How many does one get. One month?
John P.
I have researched most of the on-line bass guitar teaching web sites and Jam Play was by the far the best. The teaching tools available on the site are superb, the site takes you from absolute beginner to being able to focus on any style you wish to play. The tutorials are excellent with 3 different camera angles to show you how to follow the tutor. You cannot find better on the web, especially for the price which puts a lot of the other sites to shame.
Dr W.
When you get into the site, what you get for the price is very good, the lessons are extensive and cover all you could want, some of the issues are that some of the lessons at least those I've tried are very short clips perhaps a few minutes long, there is a bit of discussion but really its just showing you what to do not a lot of troubleshooting or real handy advice. The worst bit of the site is definitely the layout when you log in its impossible to find anything properly on the first page, when you find the main menu it gets better but the login space is just a racket. they try and sell you an upgrade for everything all of the time and it completely ruins it.
Response from JamPlay.comJul 15, 2020
Hey! Thank you for the thoughtful feedback. I did just want to leave a note that you don't have to go through the account page every time you login. That should only be on the first login to the site. If you go directly to https://members.jamplay.com to login you can go past the account management page, which I believe is what you are seeing based on your description. I hope this helps! Jeff
Niels N.
They write you emails and tell you that you have a 30days-money-back guarantee. I wrote back twice and asked kindly to get back the money because jamplay just was not right for me. They did not reply to my email for the money-back-guarantee (i wrote twice) and sent me an automated email to upsell my payment-plan instead.
Response from JamPlay.comJun 1, 2020
Hi Niels, Thanks for taking the time to write in and expressing your frustration. I can assure you that we do honor our 30 day money back guarantee, and strive to always respond to customers within a timely fashion. Because of this, I must offer my deepest apologies that these goals were not met in your situation. If this has not been resolved at the time of my response, please contact me directly so I can take care of this for you: [email protected]. Thanks, and have a great day.
Cindy
Bought annual lessons for a friend for his birthday. At no time during the purchase was I informed these charges would be renewed automatically every year and my credit card charged. They list this information on a page on their site with lots of legal language allowing them to essentially bury it. As a result, I was charged 2x and they refused to give my money back. Had they informed me of this during the purchase process all of this could have been avoided, but clearly that is how they get you. They are scam artists- avoid them at all costs.
Response from JamPlay.comMay 4, 2020
Hello Cindy, I'm very sorry to hear how you feel. This sounds like a very frustrating situation. There is a notification on signup, in our terms of service and with the initial email that discuss that this is a recurring service and needs to be canceled in order to not renew your membership. I believe we have already discussed this through other venues, but in a situation like yours we would almost always offer a refund because it was an innocent misunderstanding. The problem we had with this situation is you came to us more than 9 months after the purchase, and our credit card processor only allows us to do refunds within 120 days. As mentioned via other means, I would be more than happy to give you a year of service that you can keep or gift, a gift card for 1 year you can use, keep or resell or would be open to any other ideas you might have. Please feel free to contact me directly at [email protected] so we aren't always communicating through a third party.