JamesmichelleReviews of jamesmichelle.com

Response from JamesmichelleApr 8, 2026

Hi Marietta, We’re so sorry to hear you received the incorrect chain length—that’s not the experience we want for you. We see you’ve reached out via email, and our team has replied back to you. If you don’t see our reply, please feel free to contact us again at [email protected], and we’ll be happy to assist. We truly appreciate your patience and look forward to making this right. Kindly, James Michelle Team

Response from JamesmichelleMar 27, 2026

Hi Kristen, Thank you for taking the time to share your feedback - we’re truly sorry to hear your return experience felt frustrating. That’s never the experience we want for our customers. We wanted to make sure you’ve been taken care of, so we’ve reached out via the email associated with your JM order from [email protected]. If you don’t see our message, please be sure to check your spam folder - we’d love to connect with you there and make this right. We’re so grateful you chose to shop with us and would truly appreciate the opportunity to turn your experience around. Please feel free to reply to our email - we’re here to help. Kindly, James Michelle Team

Response from JamesmichelleMar 31, 2026

Hi Laura, We’re so sorry to hear your experience. We’d be happy to take a closer look into this. If you’re able to, please email us a photo of your necklace along with the name associated with your order, and our team will review this for you. We do offer a warranty on our pieces and are always here to help with any issues that may come up. You can reach us at [email protected] - we look forward to assisting you further. Kindly, James Michelle Team

Response from JamesmichelleMar 31, 2026

Hi Sherri, We’re sorry to hear that your shipping experience didn’t meet expectations. We understand how disappointing that may feel. Our fulfillment timeframe is typically 1–3 business days, and shipping speeds begin once the order has been processed, with transit times based on business days with the carrier. That said, we’d be more than happy to take a closer look into your order to ensure everything was handled as expected. Please feel free to reach out to us at [email protected] so we can review this further and assist you directly. Kindly, James Michelle Team

Response from JamesmichelleMar 31, 2026

Hi Myra, Thank you so much for sharing your feedback. We’re so glad to hear you love the bracelet, though we’re truly sorry it didn’t fit as expected and that the clasp has been difficult to use. We’d be more than happy to assist you with an exchange to find a better fit. Our current policy offers store credit or direct exchange, and our team is here to help make that process as smooth as possible. If there’s ever a concern with the item itself, you’re always welcome to send us a photo so we can take a closer look and assist further. Please feel free to reach out to us at [email protected]. We’d love to help get this sorted and find something you truly love. Kindly, James Michelle Team

Response from JamesmichelleMar 31, 2026

Hi Janet, We’re so sorry to hear about your experience and understand how frustrating this must feel, especially while waiting on your order. We do see that our team has been in touch with you via email and has recently followed up again to check in. It’s possible our last message may not have come through, so we’d love to reconnect and continue looking into this for you. When you have a moment, please feel free to reach out to us at [email protected] so we can make sure everything is properly resolved and you feel fully taken care of. We truly appreciate your patience and the opportunity to assist further. Kindly, James Michelle Team

Response from JamesmichelleMar 31, 2026

Hi Pamela, We’re truly sorry to hear that your experience felt frustrating—that’s never how we want our customers to feel, and we understand how disappointing this must have been. We do see that our team has been in touch with you via email and worked to support you throughout your return. We appreciate you sharing your feedback with us. Our current policy offers direct exchanges or store credit, and we always aim to make this clear on our website and within our chat support. That said, we’re always here to help answer any questions and guide customers through the process. We appreciate you taking the time to share your experience and wish you all the best moving forward. Kindly, James Michelle Team

Response from JamesmichelleMar 31, 2026

Hi Teresa, Thank you so much for your feedback. We truly appreciate you taking the time to share your experience with us. We see that we’ve been in touch with you via email previously regarding your order and have followed up with you again there to check in. We’d love to continue working with you and get everything fully sorted. We look forward to hearing back from you and connecting further. If you need anything in the meantime, please don’t hesitate to reach out - we’re always here and happy to help. Kindly, James Michelle Team