JamesmichelleReviews of jamesmichelle.com

Horrible customer service took weeks to get back to me. Said my email went into a spam folder. Yet they told me to contact them at the same email I originally sent. Sent me a 30 off as a sorry but I couldn’t use it since one item was on sale already. Ok I get that but there was no explanation upfront. Not sure who’s running the show or if it’s an over seas company. They definitely have to do better or they won’t last the rest of this year in business the Jewely seems nice but it’s the whole package for me. Cs sucks. Lack of follow through and response time is a joke

I placed an order and reached out within the same hour to cancel it — before it had even shown as fulfilled in their system. I even sent a screenshot proving the order was still unfulfilled at the time. Customer service refused to cancel, claiming the order was "already on its way," despite the status clearly showing otherwise. Since James Michelle handles fulfillment in-house (not through a third-party logistics provider), there was no real reason a same-hour cancellation couldn't have been processed — it should have taken less than a minute. The order shipped anyway, and now I'm being pushed through a full return process, including a $6 return fee, for something I tried to cancel before it ever left their warehouse. It feels less like a genuine shipping constraint and more like a policy designed to make cancellations difficult, hoping customers won't bother returning items they no longer want. I've asked for the return fee to be waived given the circumstances and am considering a dispute with my bank if this isn't resolved fairly. Disappointing experience from a company that markets itself as customer-focused. Follow up: Absolute worst customer experience ever. They did not "follow up". I have received no such email. The customer service rep gave nothing but flimsy excuses that made little to no sense. As someone who has built Shopify sites and backend for ecommerce businesses the excuses I was given as to why they couldn't cancel, simply were not true. I don't appreciate being lied to or given the run around.

Have the necklace with horseshoe and chain gets kicked and looks lack of luster. Poor.

I am not impressed with James Michelle Jewelry or their customer service. I will never order from this over priced junk jewelry company ever again. Their quality is so poor and overpriced on their fine jewelry it is a joke. There is nothing fine about their jewelry or their customer service. Run from this junk and this company.

BUYER BEWARE!!! You do not get what you ordered. Jewelry is way smaller and designed to fit tiny people. Return policy is terrible

This company is a scam! I placed an order using a bank debit card which I did mean to use. I immediately tried to cancel the order & the email response stated I had to wait until the order was received to return the items. The items were received today with a packing slip that stated that no refunds are available. To make matters worse he items are chintzy looking. Patty Grace

Confusing return policy. They appear to be sending me the same item I returned as an exchange. Do not order from them. I will donate item and be done with them.

Do not buy this product. The return policy is misleading. It’s not a refund to card but for store credit.. I made a mistake an order more than one. I contacted them by email. The responses saying I would get a return label. Never happened . When I did try to return , even for credit it’s impossible. I intend to contact the BBB