JALIZAReviews of jaliza.com

Response from JALIZAJun 23, 2026

Hi Laverne, That is incredibly frustrating, and frankly, it is not the standard we set. A wig should absolutely last longer than two wears. We'd love to resolve this problem for you. We want to replace this for you immediately. Please send a quick note to our customer support email with your order details. We will get a replacement one shipped out to you, and our team will personally inspect the back of the wig before it leaves the building to ensure it stays intact. Best, JALIZA

Response from JALIZAJun 23, 2026

Hi Katherine, Leaving you hanging for weeks after promising a solution is completely unacceptable, and I am truly sorry for the silence. You trusted us with your time, and we dropped the ball on communication. Here is exactly what happened behind the scenes. Because your stylist raised serious concerns about the Nami wig's foundation, we took that feedback straight to our production team. We ran severe destructive testing on the same batch to see if the structure was failing. Our factory confirmed the foundation is secure, but this specific 100% human hair requires a very specific care routine to prevent the severe tangling and shedding you experienced. We actually filmed a step-by-step video showing our team restoring the hair back to its original state using these techniques. We have sent that video and instructions to your inbox on June 13. If you look at the steps and they feel too difficult, or if the wig still does not perform the way you need it to, please reply directly to my email. And as a goodwill, we'd love to offer a discount and a gift to make up for the communication delay. We are here to walk you through it or find a different solution that makes this right for you. Best, JALIZA