JALIZAReviews of jaliza.com

If I could give it a 0 I would! It's been no communication with the delivery updates then when I checked my email it said delivered... Delivered to who?? Better yet who delivered it??? Almost $300 for a wig that I didn't get why hell no either resend my wig or refund my money. Or I will keep writing a bad review because this is bull shit. Been waiting for this hair and y'all playing in my face! Don't order nothing from these scammers. Never had a problem with anyone I bought a wig from and here y'all go with this...IF I WANTED TO WAIST MY MONEY I WOULD HAVE FOUND A BETTER WAY TO DO SO!!!!!

I bought the Nami 100% human hair wig here that began severely tangling and shedding within weeks. A professional stylist confirmed it has major manufacturing flaws—shortcuts were taken using a thin foundation and loose pieces to fake volume. I emailed customer service privately, and they replied promising to "find a solution." It has now been weeks of total silence, even after I followed up.

I order over $500 of feather crochet hair. The construction was horrible. I had to cut long black thread (#27 with black thread sticking out everywhere)from both side of 350 strands!!!! Then when contacted them the offered me $35🤨. These are culture harvesters that don’t understand what they are making. No quality control. And the use cotton thread not elastic thread so it doesn't lay flat. And it also breaks easily making take down and reuse impossible. Very deception. BUYER BEWARE!!!!

Update of my review: I did not get the color I thought based on the description on your website. I appreciate you improving the description of your wigs to reflect the actual color. Thank you, for the offer of $20 off my next purchase, I will not be purchasing any more of your products. The entire experience was a nightmare! First, I received several inaccurate emails stating my package had arrived or was being shipped. The inaccurate emails were frustrating. There were several emails between Jaliza and myself about the inaccuracies of the shipment of my order. My final email to Jaliza stated if I did not receive the wig by the new shipping date they promised, I would contact my bank to dispute the charge. Secondly, the color of my wig was not what I ordered according to the picture on the website. I ordered a salt and pepper wig; I received a black wig with a few strands of gray. I wish there was a way for me to upload a screenshot of what the color of the wig on Jaliza's website looked like and screenshot of the color wig I received. I will am not returning the wig because I don't have the mental capacity to engage with Jaliza wig company again. I will chalk it up to a very expensive loss, almost $300.00. I will not recommend Jaliza wig company to anyone. Thank you.

I ordered the Lumina - 18" Piano Color Swiss HD Full Lace Human Hair Boho Braided Wig Mix Blond 27/1B 27 base / Medium 22" and the braids were stiff and bent even when I used hot water and steam to loosen the hairs. The synthetic used for the braids is really cheap, scratchy, and hard as a rock when you touched the braid. When the wig is on the braids are stuck sticking out in a crazy way. A better synthetic blend shouldve been used. The photos obviously look better than the actual product. I’m assuming the girl in photos is an influencer or something and received a better wig. Aside from that the wigcrafting is good, the lace is practically invisible, the cap fits well, there is an elastic band to make the slightly bigger. UPDATE: Jaliza has written a reply to my review and suggested weighing down the braids specifically with a book. This method does NOT work and yes the synthetic does frizz which something they also said wouldn’t happen. The only good thing about this wig is the lace cap.

I am leaving this review as a consumer warning. I placed an order with Jaliza Hair on December 2, 2025, and the order was accepted and confirmed. The order remained active for several days. On December 7, 2025, the order was canceled. Jaliza Hair later stated that the cancellation was due to incorrect pricing that they posted themselves. This was not an error on my part. The company claimed they attempted to contact me via WhatsApp, however I did not provide WhatsApp as a contact method when placing my order, and I do not use that platform. No email, phone call, or text was sent to the contact information associated with my order prior to the cancellation. Because the order was accepted and remained active with no notice of an issue, I scheduled an installation appointment. When the order was canceled without verified notice, I was required to cancel my install and lost my deposit. Although a refund was issued, the issue is the lack of communication, use of an unauthorized contact method, and delayed cancellation due to the company’s own posting error. No attempt was made to notify me through standard channels before canceling the order. Consumers should be aware of this experience before ordering. UPDATE After the review posted, I received this email, they are now offering to pay me to remove the review on this site, how many other customers have they made a similar request to? Also, I never received any email and a rep had previously confirmed they had only reached out via WHATSAPP (not a contact option I ever provided) in the first email after I sent one to ask why I received an alert from the Shop app that the order had been canceled. Reply from the company; On Tue, Dec 9, 2025 at 8:09 PM JALIZA Store wrote: Dear Leah, We truly appreciate your understanding, and we are very willing to compensate you for the deposit. We can send you $50 to your PayPal for the loss of your deposit. If you feel comfortable and believe we have resolved the issue for you, we would be grateful if you could consider removing the Trustpilot bad review. Your support means a lot to us, and it helps our small business grow. And you can kindly check your email, a few days before we canceled the order, we reached out to you from support unfortunately, we didn’t receive any reply from you. Thank you again for giving us the opportunity to make things right. With love and care, The JALIZA Team Joy alongside Lavish Inspiration, zealously achieve Again, be careful when purchasing from this site

Terrible company! Stay away. I ordered a wig on May 30th, Today is June 20th still haven’t gotten it. Tried to track it but was given a FAKE TRACKING NUMBER. It’s been at the same location since the day I placed my order. It’s not even moving along. I want my money back! They refuse to work with me or give me my money but gave me a discount to place a new order! Nah they are not about to SCAM ME TWICE!

My experience caused me way too much disappointment. First misleading advertising gave impression product was available and would be shipped promptly. I ordered two items, separate orders hours apart November 20,2024. One day later I got a WhatsApp message saying my second order was not available in size large and it would take a long time to make but medium size was available if I wanted it. I said yes I will take the medium. 13 days went by and I didn't receive any of the orders. I promptly requested cancellation of both orders for refund on December 3rd since I had to purchase elsewhere. I got a response saying the Ist order was held up delayed in the post and the 2nd order item was still being made so not even ready for shipping! Again I requested cancellation of both orders. I got a response saying for item that has not been shipped yet a refund would be processed. So another email 1st order shipped but I could return it, however if I decide to keep it I would be offered $30 refund as compensation. December 6 I finally received 1st order and sent reply email saying since I’m offered $30 refund I will keep it. I still have not used it. It’s now January 5th and still no refund even after reminding them of their offer December 24th. As for the 2nd order that I was told they would cancel, well I received notification that order was shipped! I promptly replied asking how and why would they ship long after cancellation request!? I notified them I didn’t have time nor did I want the hassle of dealing with return. I had already disputed the charge with my bank for 2nd order. On December 24 luckily I caught up with the mailman and told him I had to refuse the package. It’s been such a frustrating experience dealing with this company. They would fire off emails that made no sense sometimes, like the right hand had no clue what the left hand was doing. I have no clue if the wig is good or not as I have not even removed it from the plastic bag. I very RARELY wear wigs or braids so it’s certainly a waste of my $199. This is however the most inept customer service I’ve experienced in the last decade. I would never shop this brand again ever.