Jackson HewittReviews of jacksonhewitt.com

They are one of the worst companies to file the tax specially if your case including more than 5-6 different documents to consider for tax filing. From timing perspective, unfortunately i have two bad experience wasting 2 months of my time while i submitted my documents end of Feb, they reach out to me 10 days before due days and confirm they cannot handle my tax due to complexity while they can inform me much earlier.

They charged me a lot of money to do my state return. Now I get a letter saying it was audited and I owe 24 more dollars. This is why I went to a professional. I'm supposed to go all the way back to their office to fix it. What are they going to fix.

I went to Walmart to have my taxes done by Jackson Hewitt. It cost me $75 February 17th. 2026 guess what they screwed up. I don't get my $75 back and I've been waiting 2 months now for my income tax return to find out they didn't even send the paperwork in. This is supposed to be a reputable company. I would not use these people ever again. I will go back to the person I was with before. At least they knew what they were doing. I would say the people who are doing the taxes in Jackson Hewitt businesses should go back to school because their service sucks very

If I could have zero stars I would choose that. Very unprofessional, too difficult to communicate with. They will not return calls. I paid for the tax service at the time and then they hit me refund for the amount and an additional fee for using my return to pay for the services despite the fact that I already paid. Now it’s a nightmare to even talk to anyone. I can not recommend them to anyone unless you want to be scammed and no communication

Sr. Tax Preparer Melina Martin was one of the most professional and well organized employees I’ve probably ever met in Fenton Mo. Thank you for your assistance and we look forward to seeing you next year. You deserve a raise lol. From: Katie and Edward Mcginnist

We got a call said come in and sign your taxes, we’re open till 6p! Stopped in the next day, and we were told we need an appointment. To which we have never had to have an appointment. The one and only preparer was on the phone doing nothing, and she told us we needed an appointment! And they charged us double to prepare our taxes, than last year. Always had a professional experience with this office, but Jaunita retired and the service has went out the window. Next year, we will go elsewhere!

This was at the kiosk in Walmart at Trussville. It was the worst experience. The manager at the Parkway East and John Hawkins Parkway office is rude and a bully. Once I paid no one cared that I had concerns. If I worked for that company I would quit. The manager basically called me stupid and everything was my problem now because I signed and paid my money. Their client care agents don't care about clients they blame everything on local offices and the local office blames everything on corporate. I would not allow Jackson Hewitt to fill out my dog's income tax. The district manager will not return a call or either his people is not letting him know that he has unhappy customers. I am sending an email to Alabama attorney general and the BBB. Not sure if it will make a difference but I told them that I was going to let all of Alabama know how they treat people and maybe people would pick a better choice to have their taxes filled out next year.

My first time doing my taxes I had people recommend me to Jackson Hewitt and from the start all they asked for was my son social security and my id they made a mistake on the paper work now I have to send proof my son is mine tried calling to see if they can help just for them to tell me I have to do that on my own when i payed them from the start to do my taxes If I would’ve known it was gonna be like this I would’ve jus tried doing them on my own online bu because their the professionals I went to them the ones that I went to look like straight tweakers and now I’m not gonna receive my state refund 23 hundred thrown away 🤦🏽‍♂️ PLEASE DONT WASTE YOUR TIME ON THEM GO SOMEWHERE ELSE !