Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubApr 17, 2025

Hey Melanie, thanks for taking the time to leave your review. We are so sorry to see of this experience and have taken a thorough look through your account, to ensure there was no service failure. Your trial sign up was noted on March 07th 2025 for a one month trial. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge nor by email to us. The agent that assisted you with your account also advised of this and asked that you forward the emails to us where a cancellation was requested or send us the confirmation received if the cancellation was done on your end. Sadly, we received no follow up with either of those emails, so we could further investigate. It was also confirmed that your billing had already been automatically cancelled, so there would be no further payment attempts. There was only one payment attempt and it was at the time your trial ended. In checking through your account, the airport that was chosen when you registered was Manchester. We would have had no way of knowing that you were in Thailand and not able to benefit from the service. We do as well include in the Questions and Answers section of the site the countries that we send offers from, because we always want to ensure that anyone signing up has full details before they create their account. We are happy that we were able to confirm that your billing was cancelled but if there is anything else needed regarding your account, please don't hesitate to get back in touch with the team!

Response from Jack's Flight ClubApr 17, 2025

Hey there, thanks for taking the time to leave your review! We were so happy that we were able to reach out to you and clarify the type of sign up that was chosen when you registered, so you were able to access your Premium benefits. We hope that you have been enjoying the offers available and when you do book one, please don't forget to send us a Postcard!! Of course, if you need any other clarification regarding your account, just reply to the email to get back in touch with our Member Experience team :-)

Response from Jack's Flight ClubApr 14, 2025

Hey, Helen! Thanks for sending your feedback and so sorry to see of the issue using the unsub and contact us buttons. I was able to locate your account and do see that you were able to unsubscribe from receiving mails. We have also tested the contact button and confirmed it is working, so sadly cannot say what issue might have occurred that hindered you from being able to use it previously. I am so sorry to hear that you feel disappointed by the changes to free offers. The description of how we will be sending alerts to free members might not have been 100% clear. While we do have a paid membership for getting more content, the free membership is forever free and you can stay on it as long as you like - which most of our members choose to do. The biggest difference that free members will see is that the emails with flights that you receive will be a little more refined to the airport selection that you have setup, previously the alerts were generalized to regions rather than specific airports. Free members will also receive one Premium flight alert a week, as well as be notified when a Premium flight to one of your wish-list destinations comes up. This also allows us to minimize the emails that we send to members but optimize the relevant content that members receive. We value your feedback and it has been sent to the team, as we are always working on ways to improve our offerings. We genuinely hope that we can welcome you back in the future! ***************************************************************************************** Hey, Helen! Thanks for getting back and we hope that you see this updated reply. Your account with us had been deleted since April 14th 2025, so you should not have received any further emails. We would love to look into this more for you and ask that you please forward the most recent email received to our Member Experience team at: [email protected], so we may see the origin of the email and get to the bottom of this issue, to ensure no further contacts are received. We are a small business that works very hard to correct any issues and we look forward to your assistance with this. We genuinely appreciate your help in working with us to have the problem resolved and hope to receive that email soon!

Response from Jack's Flight ClubApr 17, 2025

Hey, John! Thank you for reaching out and we are so sorry to see of this issue. At the time of sign-up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. However, we understand that it can be easy to forget or overlook this detail. That signup does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. We had reached back out to you to further assist with the matter, but sadly, had not received a reply. We do hope to hear from you soon, so we may attempt to turn your experience around.

Response from Jack's Flight ClubApr 9, 2025

Hey Nicholas, we are truly sorry to see we have not been able to find any flights to the destinations you're looking for. I have checked through your email history and note that you had contacted us requesting a specific flight (which we do advise that it is not always possible for us to find specific requests because of how we look for tips) but we were so happy that we were able to assist you with an offer at that time. Unfortunately, it seems that you were unable to book that one. I also noted that your paid sub with us started in 2024 for an annual membership. The renewal taken this year was your 2nd payment to us. If you feel the service won't be of use to you in the future, we would definitely recommend that you cancel the billing from your Lounge or please email us and we would be able to action that for you. This would stop your 2026 renewal. We do still hope that in the mean time, we are able to get you an offer to the places you're after and get some of your bucket list checked off.

Response from Jack's Flight ClubApr 8, 2025

Hey, Tejas, thanks so much for leaving us this review! We are hoping to expand to even more regions but we are so happy to see that you are enjoying our offerings so far. Please make sure you send us a postcard from your next adventure and we hope we can keep the inspiration and great offers coming!!

Response from Jack's Flight ClubApr 7, 2025

Thanks so much for your feedback, Diane! We always want to ensure that we are not only providing the best offers but that we make it easy for you to know how and where to book, so you can take advantage of them. We've got even more amazing offers coming, so keep your eyes peeled!!