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JacketsThreads (jacketsthreads.com) has 90 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
90 approved reviews, newest moderated first
Micheal M.
I am in disbelief that you would request a review on this order when I still haven’t received it! I truly feel that it would be more appropriate to wait until the order was completed. That being said, I am beginning to think that I have been the victim of fraud but I am still holding out hope I’ll get what I ordered.
Deb
Hi, I am very happy with my purchase. It’s came true to the word within the 2 weeks. The quality is excellent so excited for my son to open it for Christmas! (Michael Jackson Triller Varsity Jacket!) Thank you, Deb
Sylvia C.
I will returning the item as mention. The jacket was not as expected and the quality was poor.
Response from JacketsThreadsDec 4, 2023
Dear customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the jacket did not meet your expectations, and we apologize for any disappointment caused. We take customer satisfaction seriously, and we would like to understand more about your experience to address any issues with the product. Could you please provide more details about what aspects of the jacket did not meet your expectations? Your input will help us improve our products and services. Additionally, we appreciate your decision to return the item, and we want to assure you that our customer service team is ready to assist you through the return process. If you haven't already, please contact our customer service department with your order details, and we will do our best to facilitate a smooth return for you. Once again, we apologize for any inconvenience you've experienced, and we value your feedback as it guides us in making improvements. We hope to have the opportunity to serve you better in the future. Best regards, Maria Customer support
Chris R.
Order not yet received chased, had no initial contact, placed review on trust pilot and then received contact via WhatsApp, told to expect delivery soon
Response from JacketsThreadsDec 3, 2023
Dear customer, We replied to your emails but seems like you are not getting it. We are in touch with you via WhatsApp. Thank you
Jay
I made a mistake in the size I ordered..I contacted the customer support and they stopped the shipment and corrected the size on the jacket.. I just received my jacket and it fits perfectly.....well done
Louis J.
Love dem but it takes too long to be delivered
Joshua W.
The jacket itself is amazing quality I can’t fault it at all to the point where I’m getting it framed to display in my collection. Only fault was delivery time was a bit long but coming from the US to the UK I can understand the delay.
Robert L.
I placed an order on Nov. 8th. They told me that I would have my product in two weeks. Now, although it has not technically been two weeks, I kept asking them for a tracking number because I was expecting it in two weeks. They responded saying that it will be shipped out in the next three business days. I waited until The three business days, and then I asked once again for a tracking number. They replied, saying that it will be shipped out in the next five business days. At this point, I ask for my money back. So they sent me a personal text explaining that it will be at my doorstep by the end of the month. I’m personally starting to think that they’re selling items that they don’t have.
Response from JacketsThreadsNov 19, 2023
Dear customer, We sincerely apologize for any inconvenience you've experienced with your recent order. We understand that waiting for a product can be frustrating, and we appreciate your patience. Our standard delivery time is typically two weeks, as mentioned during the ordering process. However, we do want to clarify that certain items, especially those marked as "made to order," may require additional time for production before shipping. We regret any miscommunication regarding the tracking number and the delays you've encountered. Our team is working diligently to address this matter and ensure that your order is processed promptly. We acknowledge that there have been unexpected delays, and we are actively taking steps to prevent such occurrences in the future. In regard to your concern about selling items we don't have, please be assured that we take the fulfillment of orders seriously. In some instances, unforeseen circumstances may arise, leading to delays in production or shipping. However, we can confirm that your order is in progress, and we are committed to delivering it to you by the end of the month. If you would like, we are more than willing to process a refund for your order. Your satisfaction is our top priority, and we are committed to making things right. We understand your frustration, and we sincerely apologize for any inconvenience this may have caused. If you have any further concerns or questions, please feel free to reach out to our customer support team. We assure you that we are actively working to improve our processes and appreciate your feedback as it helps us enhance our services. Thank you for your understanding. Best regards, Diana - Manager, Customer Service She/Her Jacketsthreads