Wanazia M.
stitch was coming off jacket same day…
stitch was coming off jacket same day it shipped to me i wore it i paid 150$ for a leather jacket that wasn’t even worth what i paid! they told me it would be to me 10/30 & it didn’t arrive until 11/1/23 they did refund me 30% thankfully
Response from JacketsThreadsNov 19, 2023
Dear customer, We sincerely apologize for the inconvenience you experienced with your leather jacket. We're sorry to hear about the stitching issue, and we understand how disappointing this must be. Quality is of utmost importance to us, and we're actively addressing our processes to prevent such occurrences in the future. We also apologize for the delay in delivery, as we understand the importance of receiving your order on time. We appreciate your understanding in this matter. We're glad to hear that our team was able to assist by providing a 30% refund. Your satisfaction is our priority, and we value your feedback as it helps us improve our services. If there's anything else we can do to address your concerns or if you have further questions, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Diana She/Her - Manager - Customer Service Jacketsthreads