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JacketsThreads (jacketsthreads.com) has 90 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 3 reviews with 3 stars · Clear filters
Chris R.
Order not yet received chased, had no initial contact, placed review on trust pilot and then received contact via WhatsApp, told to expect delivery soon
Response from JacketsThreadsDec 3, 2023
Dear customer, We replied to your emails but seems like you are not getting it. We are in touch with you via WhatsApp. Thank you
Nathalie B.
The red letters on the jacket wasn’t like the jacket that I saw at the stadium, it cheap looking didn’t look good at all, if I knew it was going to look like that I wouldn’t have purchases it!
Response from JacketsThreadsSep 30, 2023
Dear Customer, Thank you for taking the time to share your thoughts on your recent purchase. We genuinely appreciate your feedback and are sorry to hear that your experience with the jacket did not meet your expectations. We understand your disappointment with the jacket's appearance, particularly the red letters not matching the one you saw at the stadium. We aim to provide accurate representations of our products, and it seems we fell short in this instance. We apologize for any confusion or frustration this may have caused. We take your feedback seriously, and it's essential for us to improve and ensure that our customers are fully satisfied with their purchases. We will investigate the issue with the jacket's design to prevent similar occurrences in the future. We understand that if you had known the jacket's appearance would differ from your expectations, you might have made a different choice. We appreciate your honesty and will use this feedback to make our product descriptions even more accurate and informative. If you haven't already, please feel free to reach out to our customer support team. We would like to discuss your specific concerns further and explore possible solutions to address your dissatisfaction. Your satisfaction is important to us, and we want to make things right. Thank you once again for sharing your thoughts with us. We are committed to learning from this experience and working towards enhancing our products and service. Best regards, Michael Eric Customer Support
Donna Z.
I would like make sure this order was shipped
Response from JacketsThreadsNov 10, 2020
Tracking: 772036996423 Courier: Fedex