Jack & BoReviews of jackandbo.com

The outfit I bought for my little guy is now a staple in his wardrobe. Customer service was extremely helpful & easy to reach. The only thing I wish was different, is the texture of the material on the inside. The inside is pretty rough. My toddler has very bad eczema so I need to put a shirt underneath the sweatshirt or he gets irritated. Overall I’m very happy with my experience!

I love the clothes I received for my baby. Customer Service was excellent they always responded on time to my needs. However, It took a month for me to receive my order. Not very pleased of the long wait. -Mitch assisted me with my questions.

Quick and easy to get through! Customer service was very quick to respond and helpful with my tracking information I needed. Great prices for the quality of clothing and shoes I purchased! Overall great experience with their business!!

Great communication! Paul was super helpful! The dress and Paris hat is super cute! Can’t wait for my daughter to wear it!

I love this outfit so much. The color is so beautiful and a new addition to her wardrobe and I’m just in awe with it. The quality is seriously so amazing and I can’t wait to get more things from here! 😍

Great communication. Fair opportunity! Great clothing and material

Absolutely love the clothes from Jack & Bo. The quality of the material and the gorgeous styles makes me want to buy the whole range. To top it off, they care about our planet so, for every order, they will plant a tree in your name. Love it! The service is great too. I had a couple of queries and they answered them straight away offering help and advice. Highly recommend.

Note: as you read reviews, notice 99% of the positive reviews are unverified; the negatives are verified. Red flag. Horrifying experience. Wish I could give 0 stars. Ordered one outfit, never received an order confirmation email, did receive a "we are running behind on shipping your item" email, received that email AGAIN almost two weeks later, and after I reached out to cancel my order, it took THREE back-and-forth emails with support to accomplish this. The first time I requested the order to be cancelled, support responded and said that it had already shipped, apologized for the wait, and that the order could not be cancelled. I logged into my Jack & Bo account and the order showed that it hadn't been fulfilled, let alone ship out. After sending a second email requesting a cancellation, the agent responded that sometimes it takes a while for the shipping status to update in their system, hence the status I had seen on their website. I wanted to give them a chance. I waited. A few days later, nothing, so I wrote A THIRD TIME requesting a COMPLETE REFUND. Here is the response I received from an agent, Kia: "Sorry for the late response. Despite our effort of trying to explain to you our shipping timeframe and its validity, you don't seem to accept it...". She went on, "We are unable to cancel the order anymore as it is now in transit but you may REFUSE or RTS the package upon delivery so it will be returned back to us since we processed a refund for what you paid for this order." I was beside myself. And for the record, when I looked up the item on my account, it still showed that it had not shipped - the item never arrived, so I did not have to deal with returning it. This was a complete nightmare. You know how you love telling friends about brands and items that you love? I have gone out of my way to tell friends to stay far away from Jack & Bo.