It was easy to find something I loved! Might have been a slight delay with delivery but seeing that outfit on her was worth it! Good material and simple.
OJ
Ona J.
Scam
Scam! Five weeks later the items still have not arrived. They give me some fake tracking info that does not show anything. When emailed they tell me they are within their shipping policy time frame which was incorrect. Just terrible company. Stay away!
DS
DeJaree S.
BAD REVIEW: I thought I would hold out for this…
I thought I would hold out for this unfortunate review because my 10 month old was meant to be an ambassador for this company that takes over a month to simply process an order let alone ship it, but no. This company has beautiful products…if only they would send what the customer paid for! I spent over $200 on the order. I waited one whole month hoping to salvage the business relationship. Then finally I asked for a refund and got a rather flippant response to “Be patient”, as though the customer is at fault for delayed processing and unsatisfied orders. So now I am here, demanding a refund and letting everyone know not to pay attention to, what I can only guess is, paid advertisement purporting great service. This is a terrible disappoint and we simply want our money back!
Response from Jack & BoFeb 14, 2023
Hi Dejaree, thank you for taking the time to leave a review. I hope you got our responses last week and earlier. We’ve already taken care of this issue. Again, we sincerely apologize that our service did not satisfy your expectations. Feel free to contact us any time.
KL
Kimberly L.
Kia was so nice with assisting me with…
Kia was so nice with assisting me with my concerns. I appreciate it so much and I’m in love with the outfits I got for my daughter❤️
HK
Helani K.
Very comfy and great quality
Very comfy and great quality. Thank you.
HE
Heather
We love our daughter’s new dress from…
We love our daughter’s new dress from Jack & Bo! Shipping took a little longer than I expected and the sizing runs large so we had to wait a couple of months before the dress fit her just right. We are very happy with our experience!
JE
John E.
Nothing but a scam! Shame on you!
I have ordered items for my little girls christening and I have waited for days and weeks and now months from the day I ordered. My daughters christening has been long done and I still havent received my order. They gave me a phony tracking number which Canada Post denied or having scanned and I felt betrayed and ashamed of myself for ordering something that I thought would enhance my daughters christening but no. I felll disgusted from these people having to shoved their shipping policy into my face when infact its long overdue. I wish people would be wiser and not be blinded my this companys fake and unethical business practices and those trees that you think youve contributed to make this earth greener for generations to come is a lie too. Dont make business with this company! Order from somewhere else where they treat their customers better! Just thinking how this company managed my request to pls ship my daughters items makes me want to throw up
Response from Jack & BoDec 27, 2022
Update: this customer Randy Evangelista has been fully refunded.
Thank you for taking the time to leave a review. Again, we are deeply sorry for the inconvenience. The last update from Canada Post https://www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=7321315033193650 - Item has been presented to Canada Border Services Agency for customs review. Unfortunately, we have no control over this matter.
Hi Randy,
My name is Catherine, and I’m the owner of Jack & Bo. I went through the messages you’ve had with our customer service, and I was honestly less than satisfied with how we handled it on our end. I sincerely apologize for the inconvenience we have caused.
I understand how disappointing it can be to not get an order on time intended for a very important occasion. So hopefully we can get this sorted out.
After some investigation, I found out that the Tegan Tutu Dress was out of stock for a while which caused the fulfillment delay. My team and I take full responsibility for failing to communicate that.
Regarding the Canada Post tracking 7321315033193650, I see that their status indicates “Item delayed — stay tuned for updates… Delays can happen for many reasons. Your item is still on the way. We’ll display a new date as soon as we can.” Their last update was on Dec. 19th - “Item has been presented to Canada Border Services Agency for customs review. Vancouver, BC” Unfortunately, this is out of our control. I will contact them as well because I don’t understand why they claimed it wasn’t scanned when it clearly shows updates on their tracking page.
As a reconciliation, I would like to offer you a full refund. Your feedback is extremely valuable to our small family business. If you feel your concerns were adequately addressed, I kindly ask you to consider updating/removing the negative review.
Please accept my sincerest apologies on behalf of everyone on the team. If you have any more concerns, don’t hesitate to contact us. You may contact me personally through [email protected].
Sincerely,
Catherine
AS
Ashley
I just Love the Romper I purchased for…
I just Love the Romper I purchased for our Christmas Photoshoot! The material is Soft and feels really high quality and truth be told, I kinda want one in my size haha
