R. S.
Charged, Ignored, and Abandoned – Never Again
I placed an order with Its Delish on June 8 with the understanding that it would arrive within 3 to 6 business days. I received a FedEx tracking number, but it never progressed beyond “label created.” The items never shipped. What did happen immediately, though, was the charge to my credit card. I emailed the company four separate times trying to get a status update. I politely asked for information and requested an estimated ship date—not once did I get a reply. No acknowledgment, no update, no resolution. I finally had to contact my credit card company and dispute the charge. The complete lack of communication is unacceptable. All they had to do to retain me as a customer was respond. Even a simple “We’re looking into it” would’ve gone a long way. Instead, I was met with silence. A business that ignores its customers—especially when they’ve already taken their money—is not one I will ever deal with again. Poor customer service doesn’t just lose a sale. It loses every future sale. Its Delish made that choice clear by ghosting me. Buyer beware. If something goes wrong with your order, don’t expect help. You’ll be on your own.



