customer
Great customer support and product
Original order came in with a defective piece. Customer Support was very kind to replace my order free of charge. The new piece now works like a charm!

It's 4:20 Somewhere, the best online head shop and smoke shop - Buy bongs, water pipes, dab rigs & accs. Free same day discreet shipping, No BS customer service and low price+ guarantee.
It's 4:20 Somewhere Online Head Shop (its420somewhere.com) has 350 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer
Original order came in with a defective piece. Customer Support was very kind to replace my order free of charge. The new piece now works like a charm!
customer
The time it took to get item
Zach
Great customer service
Ali
Product arrived earlier than eta date. Came exactly as pictured and described! wrapped in eco-friendly packaging that was discreet. Glass isnt the thickest however for the price it's a very good deal. I will definitely be ordering again when the time comes.
disappointed C.
The weird round glass joint doesn’t sit in the opening well, so it rattles around. Also, this wasn’t the right measurement, despite checking multiple sites for where to measure the length. Waste of money, not worth trying again. Edit: Steve has emailed me three times, pestering me to update this review so here we go. They refunded my money, which is nice, but this glass piece is undoubtedly awful. I took it to a local head-shop and we tried this down stem on multiple pieces. It sits an inch outside your piece, and the ball joint makes the down stem unstable, so it rattles around when you remove the bowl to clear it. I do not recommend anyone buy this down stem.
Response from It's 4:20 Somewhere Online Head ShopFeb 19, 2024
Katy, We didn’t even realize there were any issues with your order until seeing this negative review. After contacting you and trying to find out what the issue was and to see if we could remedy it for you, you said it wasn’t worth your time. At that point we issued you a full refund as a courtesy. And yes, we did ask you to update your review to reflect the fact that we tried to help you and gave you a full refund. Keep in mind, we did send you the exact downstem that you ordered, that is not our fault that it didn’t fit because you ordered the wrong one, even though we offered to help you and make it right, you declined. Our website has very clear and precise instructions on how to measure a downstem correctly to ensure that you receive the correct one. We sell hundreds of these replacement downstems a month with none of the issues you mentioned. We’re truly sorry it didn't work out. Sincerely, Steve
customer
The downstem I ordered got here really quick and so far it has worked out great
Ryan P.
Good service I’ll order again
Angie
You guys were the only company I could find that sold singles for a good price. Ordering was easy it was delivered quickly really. I'm completely satisfied with my order & would highly recommend you .