It's 4:20 Somewhere Online Head ShopReviews of its420somewhere.com

Response from It's 4:20 Somewhere Online Head ShopSep 9, 2026

Hello, First, thank you for your order. I'd like to start off with asking why you didn't contact us first in regards to the delayed USPS shipping. We would have gladly refunded the Priority Mail shipping as a courtesy. 1-3 days is just an approximate for Priority Mail, and is not guaranteed. Nowhere on our site do we state that your order will arrive in 1-3 days if you choose Priority Mail shipping. Here are the terms from USPS> Speed and Delivery Differences Priority Mail: Usually arrives in 1–3 business days. It uses a mix of air and ground transportation to speed up transit times. Ground Advantage: Usually arrives in 2–5 business days. It relies entirely on ground transportation. Delivery Guarantees: Neither service offers a money-back, or delivery date guarantee. Business days do not include Sunday or holidays. As an example, if a package is shipped on Wednesday, Thursday would count as the first business day. As for the cost charged. That is totally based on the weight, size, and where the package is going too. Yes, going within the same zone would be about $11.00, but going to zone 7 it could easily be twice that amount. You say you have yet to receive your package? Again, we're not sure why you never contacted us. Unfortunately we can't do anything about USPS shipping delays, but what we will do is make sure you receive your package one way or another. We have never left a customer hanging. That is not how we operated. I know shipping delays can be frustrating. But we're not sure why you didn't contact us and give us a chance to help make this right. We're reasonable, and we do business honestly, and always put our customers first. Sincerely, Colin Maclean

Response from It's 4:20 Somewhere Online Head ShopJul 2, 2026

As we explained previously (by email) to you that the items you received were not used; however, we went ahead and replaced them for you anyway to ensure your satisfaction. It’s also important to clarify how these pieces are intended to be used. You cannot take a blow torch directly to a small decorated glass pipe without damaging it. These items are not designed to be bent/molded/modified or heavily heated with a blow torch, and doing so can affect both the appearance and the finish (as it did), including any dyes or decorative elements. Regarding your comment about the items being “ghetto,” we want to assure you that there is nothing “ghetto” about these products. They are popular standard decorative glass pieces meant for normal use, not for the kind of extensive heat exposure and modifications you described. If you have any further questions or need additional assistance, we’re happy to help. Customer Service, It's 4:20 Somewhere

Response from It's 4:20 Somewhere Online Head ShopApr 16, 2026

We have been trying to contact you since you left this negative review, but you have ignored all our emails. I would like to address a few things here. First, This looks like a customer service issue, not why sure you would leave this on Trustpilot. Second, the pipe you received is 10" long, exactly as described on the product page you ordered from. Not sure why you were expecting a 4" pipe when you ordered a 10" pipe, and received a 10" pipe. Third, as far as an exchange, of course it can be exchanged, but you never even contacted us in regards to an exchange. In conclusion, like I said, we have reached out to you numerous times in regards to this but you choose to ignore us. Not sure why when we are more than willing to help you get this straightened out.

Response from It's 4:20 Somewhere Online Head ShopJul 18, 2024

Hi Alvin, We didn't even realize there was an issue with your order until seeing this review. I am perplexed at why you wouldn't contact us first to let us make it right, or at least give us a chance before leaving a negative review? If I receive a package from Amazon and have an issue, I contact Amazon first and give them a chance to rectify it. Since leaving this review we were able to look up your order. We have now contacted you three times trying to make it right, but you have ignored all our request. You say you are disapointed with our custumer sevice? That is odd since you have never reached out to us for any type of help. Again, not sure why you wouldn't want us to take care of this??? We have never left a customer hanging when they reached out to us with an issue. Never. If you change your mind and would like us to remedy this, please reach out to us letting us know which item was damaged so we can replace it. Sincerely, Steve Guccione

Response from It's 4:20 Somewhere Online Head ShopFeb 19, 2024

Katy, We didn’t even realize there were any issues with your order until seeing this negative review. After contacting you and trying to find out what the issue was and to see if we could remedy it for you, you said it wasn’t worth your time. At that point we issued you a full refund as a courtesy. And yes, we did ask you to update your review to reflect the fact that we tried to help you and gave you a full refund. Keep in mind, we did send you the exact downstem that you ordered, that is not our fault that it didn’t fit because you ordered the wrong one, even though we offered to help you and make it right, you declined. Our website has very clear and precise instructions on how to measure a downstem correctly to ensure that you receive the correct one. We sell hundreds of these replacement downstems a month with none of the issues you mentioned. We’re truly sorry it didn't work out. Sincerely, Steve

Response from It's 4:20 Somewhere Online Head ShopApr 11, 2023

Since this is regarding a claim you initiated with Route Shipping Protection (not us), we were unaware there was an issue with your order. We’re sorry about that. When we found out you were having an issue, we gladly offered to step in and take care of it for you. We asked you to send over a picture of the damaged/defective item. We explained that this is standard procedure for any company selling glass to see an image damaged/defective piece. We didn’t hear back from you. We then contacted Route Shipping Protection regarding the claim you made with them. They told us your claim had been put on hold because they were waiting for a picture of the damaged/defective item. We then contacted you again to request an image of the defective/damaged item and told you we would ship you a new one the next day. Surprisingly your response to us was that you would rather leave a negative review than send us a picture of the damaged/defective item? We’re still not sure why you refuse to send us a picture and work with us on this. It’s just standard procedure. We never once said we wouldn't replace the item, we never once said we wouldn't help you. If you change your mind, you know how to get a hold of us. Sincererly, Steve

Response from It's 4:20 Somewhere Online Head ShopSep 12, 2022

Hi there, we're not sure why you didn't contact us first before leaving a negative review. Anyway, we've since contacted you in regards to this. You said you got a 7-hole bowl, which is exactly what our website describes, including the picture, and exactly what you ordered. You told us you wanted a 9-hole bowl, which they don't even make, nor do we sell or offer. You then accused us of a switch-a-roo, your exact words. We offered you a full refund regardless, and you denied that saying it wasn't worth the hassle. I'm not sure what else we could have done to make this right for you. As you can see by our review history, we always take care of the customer, regardless of the issue, in this case, you didn't want our help and denied a return for a full refund.

Response from It's 4:20 Somewhere Online Head ShopJan 14, 2022

Hello, yes, there was a problem with the original gift card purchase. We tried contacting the purchaser numerous times with no response. We even reached out to you numerous times with no response. We just needed to confirm some info on the order to proceed. The info we needed was for the purchasers protection since there was some details that did not match up. The original order is still on hold, and once we are contacted with the info we requested, it will be released.