It's 4:20 Somewhere Online Head ShopReviews of its420somewhere.com

Response from It's 4:20 Somewhere Online Head ShopDec 16, 2024

Thank you for updating, we truly appreciate that. We always encourage our customers to reach out to us if they have any questions or concerns. We will always take the time to educate the customer on any product we sell. Thank you again, Steve

Response from It's 4:20 Somewhere Online Head ShopDec 15, 2024

Brian, You never contacted us in regards to any issues. We have since reached out to you a few times with no response. We would have gladly worked out something for you to make you satisfied. I'd like to try to clear a few things up: First, the oil burner pipe you purchased is completly round and does not have any flat spots, not sure why you thought it would be. These pipes are not made to lay on a flat surface. Our pictures and description clearly state this. Second, as for paying way to much for shipping? You ordered two $4.99 pipes for a total of $9.98. All orders of $25 or more ship for free, that is stated in numerous places on our website, including checkout. All orders under $25 pay a minimul $4.99 shipping which is very fair since the actually shipping we paid was $5.38. Again, all orders over $25 ship completly free with no strings attached. This was all clearly stated to you before you submitted your order. In conclusion, if you would have reached out to us we would have gladly come up with a solution that you would have been satisfied with, we always do. Our number one goal is to make sure ALL customers are satisfied regardless of how big or small their order is. Sincerely, Steve

Response from It's 4:20 Somewhere Online Head ShopDec 2, 2024

Hi Steph, First, thank you for your order. I'm sorry about the issue you had with your piece. I have double checked and I don't see anywhere where you you contacted us in regards to an issue. We stand behind every piece we sell and always will and always have taken care of any issues with all order. These things sometime happen, and if they do, we always take care of them. We will attempt to contact you in regards to this order and make it right for you. Regards, Steve