IT RetailReviews of itretail.com

Very patient man, helped me calmly to solve my problem. Felt greatly helped :)

EXCELLENTE SERVICE!!! YOU ARE SON KIND, PROFESSIONAL AND FRIENDLY

Edgar was very helpful and helped install new hardware. I believe he went above and beyond to help. I had called several times to the support team and they were not able to assist.

Edgar is really helpful and very patient and he is always in a good mood

Excelente servicio, Edgar siempre está atento a nuestras llamadas, recibimos atención inmediata y soluciona nuestras dudas y problemas

excellent customer service. immediate assistance with our doubts and problems. Thank you Edgar for helping us.

I was having an issue with Customer Maintenance and Louis contacted me quickly to get this issue resolved.

This company has been a very frustrating disappointment. We continually run into odd bugs and it is very difficult to get customer support to understand the issue, if they respond. The solution is usually "this is a bug, we can't really do anything about it". I realized after several months we were being double charged each month. Thankfully was able to get that money back, but that shouldn't have happened. The onboard process was horrendous. It was like pulling teeth to get a response from our onboarding manager to respond to my questions. I wasted hours, energy, tears, and stress on this system and it still isn't really working like promised. We still feel the need to keep our old system operational because of issues with IT Retail. We shouldn't need a back up system! I was asked to give feedback once and gave an honest description of my issues and disappointments. Never got a response. There are some things I like about the system. The frontend is fairly intuitive and I appreciate the speed of doing transactions. But the backend has some features that are unusable or clunky. The purchase order function is completely useless. There is an issue with the customer loyalty program in which we can't choose whether or not to enroll customers (I want my employees to be entered as customers, but don't want them to be part of the program), a function that is stated to be possible. It will sometimes take more than an hour for transactions to be relayed to the back end report. This causes problems when trying to do settlements at night. If the support team was understanding of the issues I'm having and tried to understand them and help out, I would be more patient. But I don't feel supported at all. No one seems to care. I'm going to start looking for a better system, hopefully one where we can bring over this hardware because it was a big investment. I don't want to, it was so much work to switch to this system. But I'm tired of wasting my time on IT Retail.