IT RetailIT Retail is a grocery POS software company, focused on creating innovative solutions that keep grocers ahead of the competition and on top of the technology curve. We have developed a comprehensive point-of-sale system that caters to both the grocer and customer.Find Your POSRequest a DemoPricing
IT Retail (itretail.com) has 60 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
60 approved reviews, newest moderated first
Mainstay M.
For the most part, I am not satisfied with IT Retail but I will say when I call customer service, I receive good customer service and I did again today when I spoke to Tasin. He did a nice job and he took care of my problem quickly. I appreciated his help and wanted to say thank you is why I am writing this review.
Harminder J.
Good customer service. Technician helped me fixing the issue and it was quick. Thanks
Adam C.
I am giving 5 stars because Edgar with tech support has been great everytime I work with him. He really knows his stuff. When it comes to the software itself there are some bugs and issues that really fall on the development team. I was hoping to be able to speak with the development team directly to discuss these bugs and get some insight on what features are on the roadmap. There are some key things missing from this software that are standard on other platforms that I hope I can push to have added or at least give suggestions from a customer perspective. We are the ones using the software everyday so I feel like that only makes sense.
Selma
Very good support specialist
Joseph V.
Tasin was great. Polite, patient, quick to diagnose and respond while our store was open and had customers waiting to use our lane.
Vanessa L.
Very good job of Edgar! He help me a lot thanks.
Response from IT RetailNov 2, 2022
We are glad to hear that you enjoyed your experience with Edgar, and that he represented POS Nation well. We look forward to working with you again soon!
Luis M.
Excelente atencion de Edgar. Muy paciente, resolvió nuestras dudas y estamos muy contentos de poder seguir trabajando con él.
Response from IT RetailNov 2, 2022
Muchas Gracias!
David C.
Emailed support with a question on no tax orders I mentioned a call back would be preferred if possible James Baker made a few attempts to call me. When I didn't answer he emailed me back with all the correct information that I needed. Most support desks would never actually call you back let alone several times! Its so great to know James and IT Retail really care! Just another we are so happy we chose IT Retail and recommend it to other retailers
Response from IT RetailNov 2, 2022
Thank you for your feedback regarding James's efforts. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.