IT Retail Reviews | Read Customer Reviews of itretail.com

IT Retail Reviews | Read Customer Reviews of itretail.com

IT Retail reviews

60 approved reviews, newest moderated first

Hareth
Sep 16, 2020
Too many to mention here
Too many to mention here. EBT not working as it should, No operating manual. Locks up from time to time and drawer would no open at completed transaction.
Response from IT RetailDec 17, 2020
Dear Hareth, I apologize for any struggles. We value your feedback and recently made some changes in our management. Can we reach out and help you. We service thousands of grocers for over 25+ years. Learning new software can be hard sometimes, I would love to personally help you if that is what you want. If you would like to email me at [email protected] with any detail, I am here to help to the best of my ability. I hope to help you get that review up. Thanks
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Rama
Sep 16, 2020
System issues
System issues, lack for functionality and major problem is the slowness in the system.
Response from IT RetailDec 17, 2020
Dear Rama, your review is important to us, can we reach out and help you. Sometimes what happens is that the install process is done through third part and thing can get confusing. We service thousands of grocers for over 25+ years. Learning new software can be hard sometimes, I would love to personally help you. If you would like to email me at [email protected] with any detail, I am here to help to the best of my ability. I hope to help you get that review up. Thanks
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Curtis
Sep 16, 2020
Everyone I have worked with has been…
Everyone I have worked with has been exceptional! I can be a difficult customer and they have handle every request and concern with professionalism. I would recommend IT Retail to my closest friends.
Response from IT RetailDec 17, 2020
Dear Curtis, thank you for your honest and great review we really appreciate your review and glad to be working with you. We look forward to supporting you in all your grocery point of sale needs and hope you have a great day. Thank you for recommending us. :]
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Tammie
Sep 16, 2020
We have several outstanding support…
We have several outstanding support tickets that are yet to be resolved. We never receive a call back on any of these issues to give us a progress report unless we contact our sales rep. Our lanes will just crash for no reason and then the printer stops working or the scanner stops working in the middle of an order. Right now Lane 1 has no customer screen because they can't figure out how to turn it back on and have the cashier side working right. Constant issues that we're told no one else ever has which I find hard to believe that we would be the only store to have these problems. Very dissatisfied.
Response from IT RetailDec 17, 2020
Dear Tammie, your review is important to us, can we reach out and help. I apologize for the lack of communication we recently went through some management changes. I would love to give you that call back if you email me a number with support in the subject line. We service thousands of grocers for over 25+ years. Learning new software can be hard sometimes, I would love to personally help you. If you would like to email me at [email protected] with any detail, I am here to help to the best of my ability. I hope to help and also get that review up. Thanks.
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