iTechDeals.comReviews of itechdeals.com

Customer Service was great! Contacted through email and was promptly handled. And the communication remained consistent throughout the process.

Purchased a used iphone that said it was for Verizon. After trying many times with help from both Apple and Verizon, finally discovered it will never work on Verizon. It came from some foreign country. Because I spent so much time trying to get it to work, it went past the return time. Even though they fraudulently advertised it to work for Verizon, they won't take it back or even trade for one that will work on my network.

Excellent customer service! I placed an order for an iPod and then realized there was a color option -- I had submitted the order for the default gray. The iPod is for my 7 year old boy and I noticed there were blue and lime green options (much more exciting/appealing for a little boy) so I contacted customer service via email shortly after submitting the order. They responded promptly and contacted the shipping dept to switch the color for me. I was very pleased with the timeliness and outcome the customer service rep. provided for me.

Mary from customer service. Did a GREAT Job! After connecting to iTech. To cancel my order & get a refund. Mary was connecting back to me. Letting me know the order will be canceled & I'll be receiving my refund. Mary connected back to me very fast. Most companies won't connect as fast as iTech. I'm very happy with iTech Customer Support. Especially how Mary was very helpful & communicating with me. Thank You Mary! Thanks, Randy Hendricks

I am very happy with responsiveness from Mary, in timely communication back and forth, from coordinating the return process and send the payment back. HATS OFF !!

I had to return a second laptop that I purchased this year. There was some confusion in the beginning, but there was consistent communication and I did receive a full refund.

I mistakenly purchased the wrong model ipad and wanted to return it. I worked with Amy, a customer service rep, who made the return and refund process extremely easy. I've always loved itechdeals and look forward to doing future business with them!

I purchased a chrome book for my son but once it was received the casing had cracks that I was afraid he would cut himself on and the screen looked as if it would go out any day. I contacted the company immediately and was asked to provide pics. I did and from there I was allowed to return the device for a refund. The customer service rep was very nice and responded to all of my emails in a timely manner. I have purchased from this company several times and will continue to do so because of this. The only complaint I have is that I was responsible for paying the shipping costs to return the device.