iTechDeals.comReviews of itechdeals.com

The customer service was great! Unfortunately, the device I selected was not right for me. They made the return so easy and the refund was immediate. What a great company!

I purchased an iPad from iTechDeals and it arrived inoperative. I had to pay shipping to return it and they said they’d send me a replacement when it arrived at their warehouse. I did receive an “alleged” refurbished iPad. It is apparently such an old model that the IOS can only be updated to IOS 9.3.5. With the current IOS being 17+, it is virtually incompatible with any current Apps. Further communication with iTechDeals have been ignored. Avoid this company!!

Dealing with this company was one of the worst experiences I've had as a customer. They sent me "refurbished" computer that was dirty, broken, and unusable. I was horrified by their tone when I asked for a refund. They behaved as though I had a problem, and my dissatisfaction with their business practices was my fault. I would not recommend them to anyone, under any circumstances.

Excellent customer service

Bought an iPad mini recently, quite reasonably priced. Unfortunately it’s a very old version and you cannot download any apps at all. It’s true what they say “you get what you pay for.” Wouldn’t have minded except that should have been stated in the description somewhere. A waste of money. My bad!

I ordered an Apple TV remote for TV for a Christmas present, but the description was not too good, so it did not work on the devise. I asked how to send back and got a run around and told them to please send me a postage paid label and I would return it ASAP. The customer service department told me to take it to the post office and ask them to return it, but to be sure and put all the information that they gave me on the box, which I did. Of course the post office said I had to pay the return postage which I did in the amount of $12.45. I message the girl I was dealing with and she informed that they do not refund the postage if the item is not defective. I told her how would I know if it was defective as it wasn't the correct thing that worked with my devise. This went on back and forth for about 2 weeks and I told her I did not see anywhere in there website about not sending things back and you had to pay the postage. Therefore, I would never order from a company that does not clearly state their return policy. Never again from them. So beware as the customer service girl did send me emails, but it did not good. So I do not have the devise and now I am out $12.45 for postage.

I ordered an iPad mini 4 used in fair condition. I received a first generation iPad mini which did not connect to iTunes or App Store. I reached out to iTech and received a shipping label to return the item. The item was received and signed for by R. Rojas on 10/11/23. As of 10/30/23, I have not received a refund.

Received product that was defective and iTechDeals handled it properly and processed sending it back and issuing a refund :)