ItalicReviews of italic.com

I ordered $365 worth of clothing and three weeks after they had my money nothing had shipped. This company is an out and out scam. They don’t want to refund my $60 membership because it has been “consumed”. Hah! If it smells like a duck and quacks it’s definitely a duck. I been had.

Placed my first order using a “membership fee waived” promo - good thing I took screenshots of my checkout, because I was charged for a years membership a few days after I was charged for my order. Response from customer service was slow, unapologetic, and I had to send the screenshots as proof - then my refund was also processed slowly. By the time I received my order I wasn’t expecting to be wowed by product from this dishonest company, and sure enough I was not. I will say, the prices match the quality, but do not think you are getting a luxe product for a deal. It’s all marketing. Maybe they are working with the same factories as high end brands, but they are using much cheaper materials. Nobody will mistake their products for something more expensive. I felt compelled to write a review after not being able to find many unbiased info online myself - then noticing that all of their positive trustpilot reviews are written on the same day! Ridiculous. They should be ashamed of themselves.

If you want high quality, stylish, and classic pieces at an affordable price - go for ITALIC! Highly recommend! 👍

I love their candles and their skincare line! I've yet to try their apparel but I know it's going to be amazing. No need to buy the expensive ones when Italic is there 💖

It's great to see a company truly care about its customers and manufacturers. They have built a community with such open communication for feedback and keeping the company accountable for their promises.

Most affordable and stylish products I've ever seen! Can't wait to try out their skincare line

Italic items are really poor quality. I’ve ordered a pair of sneakers (meant to resemble common projects) and a pair of sweatpants. Both showed awful signs of wear after one light use — the leather on the sneakers became discolored and the sweatpants pilled all over. They are clearly cheaply manufactured and are not comparable to the luxury brands Italic claims.

I've tried a few products of Italic at this point and the experience has been hit or miss. The company states that it uses the same manufacturer as high-end brands like Burberry and Williams-Sonoma, but at lower costs because it's direct-to-consumer. The quality of the items is far from anything you'd find at these other retailers and I'd say the same for their issue resolution. I bought a set of sheets and washed them before dressing the bed, because it's not typically needed to test if the sheets fit as mattresses and sheets are pretty standard in size. When I tried to dress the bed I realized that the sheets are way too loose and don't fit the bed at all. At this point I was still within the 30 days since delivery, but when I tried to return the sheets online I couldn't saying that I was outside the window. So politely asked via a text contact if there was a chance I could still return the sheets as they were too big (aka defective). After I replied to the text contact number that I had washed the sheets. I received no response and still haven't received a response 15 days later. Later while looking at the site I realized that I was actually within the window for return when I originally contacted them and should have been eligible for return. I emailed, included screenshots of my delivery date and text chain. I got a response promptly. Again, no one acknowledges that the sheets are defective or improperly sized for a standard queen and because I've washed them I cannot receive a full refund because they can't resell them. Also, no apology on the website not working properly or that the texting service ghosted me. For a brand that compares itself to Brooklinen, the customer service and policy on the sheets is night and day. 100% buy the Brooklinen sheets. They are higher quality and their trial policy is much better. I was so frustrated that I just took the 50% refund they offered and gave up trying to further talk with customer service. If you're going to compare yourself to luxury brands even if your prices are cheaper you should at least match the quality and customer service level of Target, which has pretty great quality and customer service for the same prices.