barbara C.
Couldn't Care Less About Customers
We rented two climate controlled units for five months with the reasonable expectation that since we were paying for climate control we would receive that. We selected this facility because we knew our belongings would be stored during hurricane season and they are located several miles away from the water. We needn't have worried about the hurricane which happened. I called the day after to see if they received any water and was assured they were "high and dry"...no water. When the movers moved us they said one of our units was "like a sauna" and they could barely stand to be in it. Sure enough we lost two king mattress sets, and our clothes, linens, etc. were growing thick mold. Boxes were collapsed from obviously standing water. There was no water damage from the hurricane miles away from the river and Gulf. This occurred from a malfunction in their system. We were denied our claim. Our furniture, clothes and linens that I tried to salvage still reeked of mold no matter how many times I washed them. They were not usable so they have been trashed. The contract alludes to mold, but who would reasonably expect mold to happen in a climate controlled environment. I would NEVER recommend these shady people. Our experience with them cost us thousands of dollars and they haven't offered to even refund a nickel. Their insurance is useless and so are they.