Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Andy P.
Aug 8, 2018
Top Notch Customer Service
Top notch customer service. Totally impressed with the service and support we've received! Andrew Prestage, MBA Executive Director, ITS Taft College West Kern Community College District
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Robert
Aug 8, 2018
very responsive with great followup to…
very responsive with great followup to open questions and issues
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Patti W.
Aug 1, 2018
I would recommend IssueTrak to anyone…
I would recommend IssueTrak to anyone looking for an easy tool to use to track repairs & service to their customers. It's easy to use and the support I receive when I have a new report I need to run or need to enhance my service tickets is excellent! Thank you for helping us service our customers because of this great tool!
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David E.
Aug 1, 2018
Geared towards large organizations, could use QOL improvements for administrators
IssueTrak allows for fine granularity and control of who sees what from an organization perspective, perhaps to the detriment of UI intuitiveness and general customization. Support is quite good and very responsive.
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Victoria
Aug 1, 2018
Great job in contacting me quickly and…
Great job in contacting me quickly and getting my issue resolved. I didn't put 5 stars because the fix took long than expected.
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Lisa C.
Aug 1, 2018
Very friendly and fast customer…
Very friendly and fast customer service. Probably the fastest I have ever received.
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Debbie C.
Aug 1, 2018
I don't want to miss a thing!
Issuetrak has helped me to keep all of my requests in one place and I don't miss a thing!
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Daniel B.
Aug 1, 2018
Great software and terrific people…
Great software and terrific people behind the product, sales, training and support are all great. I would also like to commend the work done to develop the documentation, it is robust and well organized. All of that being said there is a high level of complexity involved with setting up the software for your application. I think we would all benefit from a step by step tutorial setting up an actual site from scratch.
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