Allain M.
Unwieldy
Unwieldy While the system is comprehensive, it is very "steppy" and not very intuitive. The interface is not modern or engaging and appears to not have had any user experience input or review prior to being launched. The data input fields are not organized in a logical manner conducive to any logical workflow process I'm familiar with. The interface does not appear to be customizable either by the graphical interface for corporate branding, or by editing and manipulating fields (turning on/off visibility for desired and unused fields) etc to meet individual organizational needs. It does appear to be a powerful reporting tool for Leadership, but the information is only as useful as what is input at the grassroots level and our users tend to skip steps and process because of the cumbersome nature of the tool.
Response from IssuetrakJun 25, 2018
Allain, Thank you for your feedback. We take our customer’s thoughts and concerns seriously. Product improvement is very important to us, and the improvement process is an ongoing effort across all teams. Concerning some of the items you mentioned, several of them are actionable by system administrators, including field visibility, order of appearance, and branding. We would encourage you to work with your administrators to ensure the product is meeting the needs of management and users alike. Our Professional Services Team can also assist with these efforts. As for our user interface and user experience, we hope to have a fresh wave of improvements available within the coming months! Again, thank you very much for your feedback and we look forward to hearing from you again in the future.