Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

RF
Nov 2, 2018
Good Program, needs more
Program works great. Needs more bells and whistles as far as customizable features. Would like to see it be less hands on.
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Paul A.
Nov 1, 2018
This past year we have needed to…
This past year we have needed to migrate Issuetrak from an OLD server running an older Server version, migrate to a new SQL server, and have had strange issues with email notifications not being sent. Issuetrak was not responsible or at fault for any of these issues, but they were responsible for helping us migrate over and get up and running in a very timely manner. Support (Tom!) was always willing to work around my schedule to get my issues resolved.
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Clayton H.
Nov 1, 2018
I am happy with issuetrak as it has…
I am happy with issuetrak as it has become very useful in our company processes. We originally got issuetrak as a client portal and have used it for much more. It satisfies our certification process for client trouble tickets as well as vendor tracking. Vendor tracking is about 80% of what we use issuetrak for now. We document quotes requested, purchase orders created, work completed and work invoiced. I do not currently know of another helpdesk that would service our needs at this time.
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Ellis M.
Nov 1, 2018
Everyone at IssueTrak support is very…
Everyone at IssueTrak support is very helpful whenever there is an urgent issue. Downtime is always minimal.
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Evan
Oct 24, 2018
Great Service
Excellent service with prompt responses
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Michele V.
Oct 24, 2018
We had issuetrak for years sitting on…
We had issuetrak for years sitting on our SQL server. After some staffing adjustments I started to ask questions. I quickly dialed issuetrak where I learned of the upgrades and the many functions we had available we were not using. I can tell you that they walked me through each step. Always returned my calls and our upgrade went seamless. I highly recommend them for you tracking needs.
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T. M.
Oct 17, 2018
Easy to use, yet powerful
IssueTrak has been easy for us to use and deploy. We were able to create our own ticketing system without relying on IT support. We have found it to be customizable and meet our needs.
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Bob S.
Oct 17, 2018
IssueTrak is a great product that has…
IssueTrak is a great product that has really enhanced our IT product. With asset tracking and a well organized help desk, it's multiple solution in one approach has been incredible for our organization.
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