Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Harry P.
Aug 18, 2017
I like Issuetrak
I like Issuetrak. It works for us. We get very good support when we need it but usually it just works and is easy to understand and modify.
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Ed G.
Aug 10, 2017
Massive Growth Potential
Out of the box, this product can seem overwhelming. HOWEVER, with the outstanding training and tech support, it will not take long to customize Issuetrak to your exact needs! Proving to be one of the easiest and flexible tools that you will have in your organization. While some of the well thought out features we may not use right away, we have much room for additions and growth. Issuetrak is the perfect tool to assist in this growth, allowing our organization to utilize some of the areas in the future.
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Timothy R.
Aug 9, 2017
Great software
Great software that is easy to use and the technical support is top notch. What prevents me from giving IssueTrak a five star rating is project assignments cannot be setup within the system unless you have hands on knowledge of SQL server.
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Rich S.
Aug 8, 2017
Excellent tech support
Excellent tech support, top of the line software. Meets all of our agency needs
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Victor M.
Aug 3, 2017
Issuetrak - Great all around service
Issuetrak does a good job at keeping inventory for your devices. It is customizable to your needs and has good reporting tools. Documentation could be a little better, specially around customizable fields and on letting you know how it integrates with your environment. However their custommer service is great and helps you out when you don't understand something.
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Marc M.
Aug 2, 2017
Powerfull and selfexplaining tool for …
Powerfull and selfexplaining tool for daily servicedesk business
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Charles C.
Aug 2, 2017
The Company is honest
The Company is honest, straight forward, and polite. When I called them to perform an upgrade on our system they didn't just provide me with instructions they helped me walk through the process and even provided some assistance with Steps they probably didn't need to. For me Issuetrak hits the target with customer service.
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Brittaney V.
Aug 2, 2017
Issuetrak has served our company's …
Issuetrak has served our company's needs well. Their support is extremely quick & helpful.
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