Islanders OutfitterReviews of islandersoutfitter.com

Response from Islanders OutfitterSep 21, 2016

Aloha! Thank you for your time to review our service. We have looked into this for you and see that the discrepancy you experienced was due to an internal system error, which has been corrected. While we understand this issue has been an inconvenience, we sincerely appreciate your patience and understanding while our agents worked to correct the matter for you. We work hard to minimize order discrepancies and we understand that matters like this can be very disappointing. Most importantly, we sincerely apologize this happened on your order. Please let us know if we can assist you with a future order or if you have any further questions or concerns. We are always happy to assist. Thank you again for your review and we hope you enjoy a great day ahead. Customer Care IslandSurf.com

Response from Islanders OutfitterSep 20, 2016

Aloha! Thank you for your time to review our service. We have looked into this for you and see that the order has been delayed in transit. Our email and phone support agents have reached out to you to further discuss this issue. We sincerely apologize for the delay in delivery of your order. However, please know we are eager to do everything we can to correct the matter for you. If you would like to contact our Customer Care team, we can be reached at [email protected] or by phone at 800 272 2065 between the hours of 9am and 4pm CST, Monday - Friday. We look forward to hearing from you regarding any further questions or concerns and hope you have a great day ahead. Customer Care IslandSurf.com