Islanders OutfitterReviews of islandersoutfitter.com

Response from Islanders OutfitterMar 13, 2018

From: John Hambleton, CEO This customer purchased a sale item that was clearly marked non returnable. Despite that fact and despite this customers' propensity to denigrate, and interrupt a speaker and overlook the facts because the facts seem to not fit her desires and despite showing this customer the screen shots that support the warning of the item being non returnable, at the end of this process i personally got involved and offered a full refund. At that point it appears that this customer gets more personal satisfaction with living negative. With regrets and with some hindsights that show we admittedly could have done better, we have to lose this difficult customer.

Response from Islanders OutfitterJan 30, 2017

Aloha! We truly appreciate you taking the time to review our service. We are so very sorry to hear that you did not receive your package as expected. We have looked into your order information and see that the order was placed with Standard Shipping (3-7 business days) on Saturday, January 14 2017. Unfortunately, because this order was placed over the weekend, the package did not ship until the following business day on Monday, January 16 2017. We were able to successfully pull up the tracking information supplied by UPS, and do apologize for any trouble you experienced with trying to access your tracking information. Upon review of the tracking information, we were able to determine that the package was left at "front door" by UPS on Monday, January 23 2017. The delivery date does reflect an arrival 6 business days after the order was placed and does fall within our estimated delivery parameters. We truly apologize for the inconvenience you've faced with your order, and hope that in the future if you are unable to locate tracking information or are unsatisfied with your order for whatever reason, you will reach out to us. We are always happy to help whenever situations like this arise! We appreciate you taking the time to place this review, and do hope you have a great day ahead. Feedback Support IslandersOutfitter.com

Response from Islanders OutfitterJan 25, 2017

Aloha! We truly appreciate you taking the time to review our service. We are very happy to hear that you were pleased with your order and wouldn't hesitate to shop with us again! We strive to not only meet, but exceed customer expectations so it is nice to hear that we are on the right path. We notice that you left a 1 star rating, however, the service that you experienced seems to reflect 5 stars. We truly hope that you will consider revising your review to reflect the positive experience you've had! Thank you again for taking the time to place this review, it is greatly appreciated. Feedback Support IslandersOutfitter.com

Response from Islanders OutfitterJan 17, 2017

Aloha! Thank you for your time to review our service. We have looked into this for you and see this order was placed on 23 December at 6:05pm. The order was shipped on 24 December and an email including tracking information was provided to the email address used to place the order. We do see correspondence regarding a request to "hold" the order. Unfortunately, we do not offer a delay delivery service and any requests to hold deliveries must be submitted to the shipping carrier. In an effort to assist you, we contacted the carrier on your behalf on 26 December. However, the order had already been transferred to the carrier USPS and any request for modification to delivery service must be made by the recipient of the delivery. We apologize we were unable to assist you further with this issue. Thank you again for your time to provide a review of our service and we hope you have a great day ahead. Feedback Support IslandersOutfitter.com