molly G.
horrible customer service
I have been a repeat customer of island surf for many years. I am giving this rating based on this transaction. I purchased a pair of Uggs and they were a size too small. I called to return them and was told they don't exchange, they only process return. I would have to return the boots and then purchase them again. Iused a 20% off coupon to buy these and 2 gift cards. They told me that the gift cards had since expired so they would not reissue them They also said that they would not honor the same coupon with the new purchase. I just find this to be really poor customer service. On top of that the lady was very belittling. I will be taking my business elsewhere from now on.
Response from Islanders OutfitterDec 20, 2016
Aloha! Thank you for your time to review our service. We are sorry to hear you have been less than satisfied with your shopping experience. We have looked into this matter for you and see that we received email correspondence indicating this order was gifted to the individual who reached out to us. Our agents responded by email providing instructions on how to return an order for gift recipient. Upon receipt of the return, the gift recipient will be notified regarding a gift waiting for their use. Our agents strive to provide prompt and courteous responses to customer inquiries. We are sorry to hear we have not met every expectation and will take your concerns into consideration as training opportunity with our customer support staff. Thank you again for your time to provide a review. Please let us know if you have any further questions or concerns and we hope you have a great day ahead. Feedback Support IslandSurf.com