Internal Revenue ServiceReviews of irs.gov

I called the number on the IRS website that said was for assistance with filling out a tax form. The automated response wouldn't accept my reason for calling and listed limited responses that would be accepted--none of which corresponded to my reason for calling, which was to get assistance with filling out a 1040 form. When I asked for a representative, the automated response said that it first needed the request for information to be answered, but still wouldn't accept the information that I gave it and would just repeat the request. I kept asking for a representative, and eventually the automated response said that I needed to get the information it requested and then hung up on me.

What I don't understand is you paying money into this country your own money. How do you owe back taxes on your own money and the money that they are taking out of your check? That's what I don't understand is how do people owe back taxes on your own money?

I went to the Phoenix Arizona IRS on central and Indian School and Ms king was awesome. She was very patient, gave me clarity and her bedside manner with me and the other customers were excellent. Give her a raise

How do you call the IRS and you can't get any information because they say there's computer system is down to me that sounds like fraud they're getting paid to do nothing other than tell you their system is down the IRS system is down can you believe that yet they go after other people doing fraud but yet they are doing the same thing every time you call them no answer no help in with the amount of money that they take from everybody that's fraud

Sat on hold for ONE AND A HALF HOURS, simply waiting to update information that the oh so helpful website was not allowing me to do….as I write this I have been on hold for 1hr and 27 minutes…HORRIBLE customer service.

I am behind on filing my taxes, I don't dispute that. In 2017 I raided my 401k, paid nearly $100,000 in taxes on the money I withdrew to buy a house in Tucson, AZ. Things didn't work out, so I sold the house at a loss in 2019. The sale price was less than what I paid, plus the buyer's inspector said I had termites and needed a new tile roof, removal of Tesla solar panels and reinstalling them. So, losing about $8,000 on the sale, and fixing the house was another $16,000. IRS doesn't want to look at 2017 when I paid $100,000 in taxes. They want to start with 2018, claiming the equity I got out of my house for the sale IS CAPITAL GAINS! So, with interest and late fees stacking up, they claim I owe $223,000 the last time I got a letter. I tried calling in 2024. Was told there is a 90 minute wait. I waited my 90 minutes, spoke to a man who said he needed to transfer my call...and CUT ME OFF! It amazes me that with labor shortages, Joe e...ffing Biden was able to pull 89,000 qualified IRS agents off the streets for hire. I don't think they are any more qualified to be IRS agents than he was to be President.

This website is awful. It’s constantly down, I can’t do simple tasks and instead have to call and wait over an hour to talk to representative. The chat never works either, just bumps you out after a few mins. They need to do better

Had to change my EIN from sole to LLC, they don’t let you do it online. On hold for 2.5 hours and they just hang up! If this is the type of service they provide just let us do it online then and have to deal with this crap. Get it together guys why are we still doing this like 40 years ago??